Infant Loss Conference London 2017

The tireless and indefatigable Dr. Chantal Lockey has been in touch with us at GFG Towers about the upcoming National Conference in Pregnancy and Infant Loss that she is organising, which is taking place in London in early March.

If you are a professional who works with bereaved parents in any capacity, or a parent who has been bereaved, this full day event looks hugely worthwhile attending. Tickets are still available if you are interested – all details here.

Chantal is particularly keen to receive nominations for funeral arrangers or funeral directors who have been exceptional in their work with an infant’s funeral. If you have a colleague or a staff member who you think has been outstanding when helping bereaved parents, there are just a few days left to nominate them.

Nominations close on Monday 6th February – e-mail Chantal directly if you think you know someone who deserves recognition for this incredibly difficult and sensitive aspect of the undertaker’s work – her contact details are info@chantallockey.co.uk

Fran will be attending the conference and presenting this award, so in the spirit of fairness and impartiality we aren’t able to nominate any of our fabulous recommended funeral directors ourselves, otherwise we would be busy doing so.

It’s over to you to send in the names of anyone you think should be considered for it.

Hope to see at least some of you there on the day.

 

 

Funeral Arranger of the Year

17-sarah-lee-funeral-arranger

Sarah Lee of Holmes & Family Funeral Directors

Sarah offers an exceptionally caring service to bereaved families and has carried on doing so while coping and coming to terms with the sudden death of her mother.

There are hundreds of superb funeral arrangers throughout the country but Sarah stands out from the rest of them this year.

Sarah works for a funeral director, David Holmes. The employer-employee relationship is not characterised by deference on Sarah’s part. Exceptionally dedicated and caring, she makes sure her bereaved families get what they need and deserve, no matter how many extra miles that might take. She spends all the time she needs with her families – a very great deal of it – and helps them to arrange exactly the right sendoff for their relative.

Sarah is always focused and uncompromising. She has an eagle eye for detail. She is warm and caring. She supports and guides the arrangers in the firm’s other two offices. She juggles her work with her two teenage children. David Holmes’s two boys, Toby and Oliver, are like sons to her.

Just a few weeks ago, Sarah lost her own Mum. The death was unexpected and the two of them were very close; they were a part of each other’s day-to-day lives. Not only did Sarah arrange the perfect send-off for her Mum, (of course) she carried on dealing with the funerals already in hand, hardly missing a beat. Her emotions were – are – all over the place, but you’d never have known.

David Holmes said: “I have been a funeral director since 1989 and in that time, I have known and employed some amazing people. However, it is impossible to think of anyone better at her job, more dedicated or caring than the woman I call our pain in the ass funeral arranger, Sarah. If she ever left our little firm, she would be truly irreplaceable.”

Runner Up in this category: Angela Bailey of Harrison Funeral Home

Low Cost Funeral Director of the Year

15-lucy-coulbert-low-cost-provider

Lucy Coulbert of Coulbert Family Funerals

Having geared her business specifically to help families of limited means arrange dignified and respectful funerals, Lucy was the only funeral director in England and Wales to give evidence to the 2016 DWP Bereavement Benefits Enquiry.

Lucy gives a 100% customer-focused service, unconstrained by the traditions of funeral service. In an industry which sets great store by conformity and mystique, Lucy is somewhat of a maverick. She does what she believes to be right and pays no heed to gainsayers.

She is at the forefront of a new, open way of doing things and her practice is a beacon to anyone contemplating establishing their own funeral business. She has been brave and outspoken and richly deserves this recognition.

Lucy has committed herself to supporting people of limited means, helping them create an affordable funeral. Funeral poverty has become a major issue in these times of austerity. Lucy created Coulbert Family Funerals to exclusively help people applying to the DWP for financial help paying for a funeral.

In the furtherance of the cause of combatting funeral poverty, Lucy gave evidence the Bereavement Benefits enquiry conducted by the Department of Work and Pensions (DWP) this year giving both oral and written evidence about the causes of, and solutions to, funeral poverty with Baroness Altmann and the DWP. She was the only person asked to attend all three meetings in the capacity of a funeral director.

Lucy is highly responsive to what her clients ask for. She publishes all her prices online, thereby achieving a transparency that all funeral directors would do well to emulate.

Lucy said: “I help people arrange the funeral they want in the way they want, and I do so in the most ethical way I can. I listen to what people want and don’t try to push them into having things they don’t want or need.”

 

Runner Up in this Category: Funerals on a Budget

Wise words

ru-callender

Ru’s opening words to the assembled guests struck a chord with many who were there, so we thought we’d put them on the blog for the whole world to read. Over to you Rupert.

“Welcome everyone to the Good Funeral Awards 2016!

It started off, as so many good things do, in a sweaty basement in Bournemouth, and has grown into this glamorous Metropolitan lunchtime bunfight.

My name is Ru Callender and I should be standing here with my wife, Claire – sadly, she’s got flu. Together, we run The Green Funeral Company in Devon, and we used to be the Enfants Terrible of the undertaking world. Self taught, stubborn, scruffy, we still use our family Volvo instead of a hearse – but as we’ve been doing it for 17 years, we’re probably just terrible…

Today is a genuinely unusual mélange of the alternative and the conventional funeral world, and it has probably taken longer than the Good Friday agreement took to get everyone in the same room.

You are here because someone thinks you’re great. Let that sink in.

Even if you asked them to.

This gathering is largely due to Charles Cowling and crew of the Good Funeral Guide, and also to the original renegade masters, the Natural Death Centre, both of whose organisations dared to believe that ordinary people could deal with the gritty detail of death, the truth about what happens to our bodies, that a deep, internal understanding of death is part of our birthright, part and parcel of being human.

And what they did – brace yourself, maybe have a glug of wine to steady yourself here, was to treat the public as adults, to include them in a conversation about the one thing that will happen to each and every one of us.

They presumed, as we all should, that people can handle more than the protective narrative that is fed to them.

They were right.

It was thought wildly radical then, now it just seems honest and transparent.

I said funeral world because I refuse to use the word industry. Making computers is an industry. Fashion is an industry. Even getting fit is an industry. I don’t decry industry. It’s necessary.

But death is a true mystery, and working with it should be a vocation, a real calling, and if you’re not meant to be here, if ego, or an understandable search for meaning in your life has misled you here, then death has a way of calling your bluff. You are either initiated, in or out.

This work, the real work of dealing with death and loss is not glamorous, however closely it nearly rhymes with sex, however interesting it makes us appear to those who unfortunately have to work in jobs they hate to pay the bills, and that matter little.

This work, done properly, is incredibly stressful.

It’s exhausting, frightening, physically, emotionally and existentially challenging, but it is also deeply, deeply rewarding.

Burn out is a real risk, or worse, an unconscious hardening of your outer emotional skin – these are the risks you face depending on whether you fully engage with it or not.

Breakdown or bravado. Truly a metaphor for our times.

So, if you work with death – florist, celebrant, undertaker or chaplain, particularly if you are new to it, you really have to let it in.

Go deeper.

Feel it. Fear it. Don’t pretend to love it , because the only thing worse than death is not death – and then, if you can, let it go.

 

This world is also open to all.

Undertaking is completely unregulated, and should remain so in my opinion, not just because no amount of qualifications can teach you what to say to the mother of a dead child, that is an instinctive language that rises unbidden from the heart, but also because we are all amateurs when staring into the abyss, all professionals when faced with a dead body.

And they are OUR dead, yours and mine. We are all funeral directors eventually.

It is a shared mystery and your guess as to what it means, and your actions as to what to do are as valid as mine, or the Church, or the Humanists.

Nobody knows for sure.

The mechanics of what needs to be done are easy, I promise. Keep bodies cold. Put them in a suitable receptacle. Carry them, bury or burn them.

The rest, the words, the rituals, the how we do this, you KNOW, deep down what is right for you. You know.

 

But here I am, bringing you all down at a funeral award convention – I should get a prize for that!

But just indulge me one last time before we start bringing on the champs, and this celebration of the real change that has happened gets underway –

Euphemisms.

They cover the kitchen floor of bereavement like a spilled cat litter tray.

They protect no-one, they fool no-one, they confuse children. They are well meaning, but they are wrong.

I’m only going to take on one here, and I apologise if anyone has to amend their speech or their website as a result.

Loved ones.

Not everyone is loved, some because they have led sad, lonely lives, others because they did bad things.

They die too. They need funerals and their families are broken, and the depth of their pain makes the phrase ‘Loved one’ seem like a jeer.

Just saying.

So call them the dead, the dead one, the dead person, anything other than ‘loved one’. Call them by their name!

I know it’s awkward, but it will spare you the look of contempt you get when you say it to the wrong person.

Lecture over.”

Why Funeralbooker are backing the Good Funeral Awards

Funeralbooker at the Ideal Death Show

Guest post by Ian Strang and James Dunn, Directors of Funeralbooker

‘Dear all,

For those of you who haven’t come across Funeralbooker before, we are a website which helps connect people with the best funeral director for them.

When we decided to set up Funeralbooker and were researching the market, it was evident that the Good Funeral Guide provided the leading independent voice in the funeral community. We had spent countless hours scouring its blog for valuable insights into this new world – and so one of the first meetings we looked to set up was with its founder, Charles Cowling.

Heading down on the train to Weymouth, we felt slight trepidation over what type of character this Mr Cowling might be – perhaps a firebrand activist or maybe a dour auditor? Therefore, we were delighted to discover an incredibly amiable and engaging Charles, who escorted us to a local pub where we spent a very pleasant few hours in the sunshine discussing the industry. Tough market research indeed!

Since that time, we have continued to value Charles’s thoughts and input and have further strengthened our relationship with the GFG since the appointments of both Fran Hall and Louise De Winter.

In particular, we view several elements of the GFG’s ethos as mirroring ours:

  • • A relentless pursuit of what is best for customers – particularly through empowering them to make their own decisions
  • • Championing the great work done by the many outstanding funeral directors
  • • “Openness” to new ideas, innovation and change

We allow consumers to quickly and easily understand who the best funeral director is for them – using clear pricing entered by funeral directors themselves and reviews from actual customers who have used the platform.

For the funeral director, we provide a way to easily reach a whole new set of customers that they might not usually be able to serve. Before we launched, people who searched online would typically end up with the larger chain companies, and we can compete against that, increasing visibility for the smaller, independent funeral directors.

Last year, as wide-eyed newcomers, we attended the Ideal Death Show and Good Funeral Awards at the very last minute with only a hastily designed banner and some preliminary designs of what our website might look like when we had finished building it.

A year on and we return as proud sponsor of this event, with almost 500 funeral directors signed up with us and our website helping people connect with these great independents every day. These awards provide a fantastic way to celebrate all that is great within the funeral industry and sponsoring them is a very proud moment for us.’

To find out more about Funeralbooker visit their website here: funeralbooker.com/

Look what’s waiting to land in your e-book library…..

Adventures in Funeralworld

Fresh out of the box and ready for reading, here’s the e-book that is essential for the library of anyone with an interest in anything funereal.

Or actually anyone with an interest in life.

Enough said.

Published today.

Buy it here.

 

Pauper-bashing?

FREE FUNERALS HERE!

I bet you’ve never seen a banner outside your local registrar’s office with those words on it.

Because the free (aka public health) funeral is, if not a well-kept secret, not something councils bang on about. Its minimalist aesthetic might make it irresistibly attractive to the middle classes.

Seriously, the public health funeral enables us to absolve ourselves of the task of disposing of the body of kinsperson for whom, for whatever reason, we feel no responsibility, whether or not they did or didn’t, could or couldn’t, put aside enough money to pay for their funeral.

The public health funeral also enables those of us of limited means to say: I haven’t got the dough and I don’t want to get into debt over this; you do it. In these days of ‘funeral poverty’ the public health funeral offers a lifeline for an increasing number of people. Here at the GFG we always invite people of limited means to consider it — so much better than falling prey to a loan shark. The overall number of people who opt for it remains strikingly low, however. It doesn’t yet present a fiscal threat to austerity-stricken councils… but it could if more people knew about it. So it has to be in the interest of a local authority to dissuade people from availing themselves of a public health funeral. More anon. Stick with it.

The legal responsibility on a local authority to dispose of its dead is contained in the Public Health (Control of Disease) Act 1984 PIII S21. It states:

It shall be the duty of a local authority to cause to be buried or cremated the body of any person who has died or been found dead in their area, in any case where it appears to the authority that no suitable arrangements for the disposal of the body have been or are being made otherwise than by the authority.

You notice that the Act only uses the word ‘duty’ in respect of the local authority. What about the duty incumbent on the next-of-kin? Is there such a thing?

Well, yes and no.

There is a common law ‘duty to bury’. Because it’s common law it’s not written down and its origins lie somewhere in the mists of time. In 1840 Chief Justice Denman passed this this judgement:

“We have no doubt … that the common law casts on someone the duty of carrying to the grave, decently covered, the dead body of any person dying in such a state of indigence as to leave no funds for that purpose.”

Oh right, m’lud, and who might that someone be?

“It would seem that the individual under whose roof a poor person dies is bound to carry the body decently covered to the place of burial.” 

It’s the householder’s responsibility, that’s whose. And it is as a householder within the meaning of the law, believe it or not, that a hospital accepts responsibility for disposing of paupers who expire on its premises. Does this mean that if you invite a broken-down gentleman of the road into your house and he expires in your kitchen as the kettle boils, you will be expected to fund his funeral? Seems unlikely, doesn’t it?

Not if you’re Brent council, it doesn’t. Brent council (Labour) has no wish to fund more public health funerals than it has to.  In its Framework in respect of the responsibility owed by the local authority to provide financial assistance and / or arrangement of Funerals (2013) it points to “the duty at common law to arrange for a proper disposal of a dead body.” This duty, it says, “falls primarily upon the executors of the deceased.”

Interesting idea. We’ll come back to that.

There’s no doubting the right of a council to reclaim funeral expenses from the estate of the deceased, if there’s anything in it. But from a living person?

Brent thinks so. It thinks it can go after people other than the executor, too. In the event of its having to arrange a public health funeral:

“the Council should notify the next of kin or anyone appointed to act on behalf of the deceased (e.g. Power of Attorney, deputy or financial representative) of the debt and refer this immediately to legal services so that consideration can be given to initiating civil debt recovery proceedings either against the estate or an executor personally if appropriate.”

The council does not intend to pursue householders, you notice, though it correctly assigns responsibility to a hospital to arrange disposal: “where the death occurs in a hospital, the hospital authority is liable, as the person on whose premises the body is situated, to arrange for the burial or cremation of the deceased patient.”

So what about those acting with Power of Attorney or as deputies? Memo to Brent: they are absolved of all responsibility as soon as the person they represent dies (doh). Makes sense, doesn’t it? No, Brent, there’s no coming after them. Nor the financial representative because that is not a meaningful term.

What about executors? Bit of a moving target, I fear. Nominated executors, sadly, cannot be held to their duty and forced to assume the legal status of executor. On the contrary, executors may resign at any time — eg, when the letter from Brent council flops through the letterbox.

Next-of-kin? I have searched high and low for any instance where any nok was ever brought to trial for refusing to accept their ‘duty to bury’. I have searched in vain. I think we can accept that as duties go it is redundant. After all, it’s not so long ago that the estate of Robert Lenkiewecz was allowed by a court of law to retain ownership of the unburied corpse of Diogenes.

Nope, the ‘duty to bury’ is obsolete and has no teeth. Prove me wrong, Brent.

In conclusion, therefore, it seems to me that the Brent has no right to pursue a claim against an executor personally, nor next of kin, nor anyone appointed to act on behalf of the deceased (e.g. Power of Attorney, deputy or financial representative) nor any other living, breathing person, not even you.

I put this to Brent council. I wrote: “An interpretation of the Framework is that it could intimidate anyone who, for whatever reason, declines to undertake the disposal of a dead person.” That was on 9 Oct. I got an automated reply: “Your request has been received and a  member of our team will respond to you within 5 working days.” On 14 Oct I was flattered by a human response: “Your enquiry has been forwarded to the Registration and Nationality Service. They will aim to respond to you directly within 10 working days.”

On 25 Nov I wrote to remind them. They replied: “We confirm that your message has reached our service today and you should receive a response within five working days.”

Did I heck as like. I’ll keep trying, though.

Feasting on brains

Weekends? Ha! We don’t believe in them here at the GFG-Batesville Shard. Probably you don’t, either. Because, like you, I know that the number one regret of the dying is: I wish I had worked harder.

So on Sunday, noticing my bank manager had nodded off in a deckchair, I slipped my fiscal leash and zipped down to Bath for the second day of the annual CDAS conference: New Economies of Death: The Commodification of Dying, the Dead Body, and Bereavement. Snappy title. Forty-five quid, lunch thrown in. Thank you for letting me in at the last minute, Caron!

I’d obviously missed lots of good stuff the day before, because everyone was keen to rub it in. Not to worry, there was lots of good stuff on Sunday, too, much of it from hands-on people like Barbara Chalmers, and Shaun Powell and Lawrence Kilshaw. There were good papers on funeral costs and much talk of funeral poverty. A highlight was a very bright Australian undertaker, Anne Gleeson, who talked about the importance of joining up end-of-life care to the care of the dead body. She and her husband specialise in ‘individualised funerals on farms and wineries, traditional church services, small personal ceremonies in homes and community venues’. This very bespoke way of working doesn’t necessarily endear them to their fellow undertakers, better termed funeral directors. Yes, there’s a difference.

For me, the best bit was the session after lunch. Steve Gallagher, from the Chinese University, Hong Kong, lectures in law and specialises in trusts — an area of law, he told us, reckoned by lawyers themselves to be the most boring of all. He loves it, and managed to communicate that. He told us about Chinese customary trusts in the New Territories, and how they were adopted into the common law of Hong Kong by the British. The main purposes of these trusts are threefold: ancestral veneration; the provision of funeral costs for clan members; and the maintenance of clan graves. The richer trusts cover other expenses of clan members, too – education, for example. They are unique to China and incorporated into law only in Hong Kong. 

What an excellent model, I thought, for British funeral planning. I put it to Steve and he agreed that it would work. He named the English trust that would best suit (I wish I’d written it down). It needs to be renewed every 21 years, giving a family the opportunity to review and remodel. All good.

He reminded us that, when you arrange a funeral in China, you consult not only the wishes and needs of close family and those who knew the dead person but, also, the expectations of the ancestors. That’s quite a weight of responsibility and a considerable enrichment of a funeral. We could do with some of that here. 

There was a good spread of people from all areas of funerals. We all enjoyed swapping ideas, refreshing our thinking and learning new things. The people at CDAS are always very welcoming, and actively encourage ‘civilians’ to attend.

Regrettable, therefore, that not a single funeral director went. The debate about where funerals are going in an age of growing secularism and a rapidly changing landscape of dying is going to go on without them because it’s a debate that masses of people want to take part in and it’s urgent. Ideas are change agents, and the sideline, just now, is no place to stand. 

Sign up for the CDAS newsletter here

Twaddle rating: 6

What taught Chuck about death?

We like Chuck Lakin at the GFG. We’ve blogged about him here and here. Here’s his reply to the question ‘When did you begin learning about death?’

The precipitating incident was the death of my own father. This was in 1979 and he was home for the last six week of his life, and I’m glad to say I was there for the last month of that. And he was in his own bed with his wife and four kids touching him. It has been a very personal experience up until that point. And I didn’t know it before that, but I knew I wanted to be a part of whatever happened next. But I didn’t know what I could do. So, we called a funeral director. And he did what I’m sure he thought we wanted him to do, which was arrive promptly and zip dad in a body bag and take him away and mail us a box of ashes four days later. And that disconnect was very important to me. And it was almost 20 years later that I found the information that I needed that told me what I could have done at the point. I started giving people the information that they needed to have if they wanted the experience that I wanted to have when my father died. It has evolved past that. I started out just talking about home funerals. Now, I’m big on planning and making choices. It’s about thinking about it and making sure it is written down and you’ve had a conversation with the family. If you haven’t transmitted the information about what you’d like to have happen to your body to anybody, those people are going to have to make a lot of potentially expensive or contentious decisions. It’s a tragedy and it’s very stressful for everybody. If you’ve made the plans ahead of time, it can be a spiritual time. It can give them a chance to grieve.

Full interview here

Sit-up-straight or laid back?

Pictured above, the arranging room at Holmes and Family before and after its makeover. 

The GFG strongly encouraged this makeover. We acknowledge that our point of view is not shared by everyone, to the point that we’re not so sure, now, either.  

The role of the funeral arranger is to be both 1) an empathetic fellow human being; and 2) a properly detached professional. Getting the proportions right is the important thing — and to some extent this is determined by the evident needs of the client. Some clients like to keep the chat brief and businesslike; others are stunned by grief and need someone to listen and gently guide them. An arranger has to be able to switch between the two — and all the others in between. An arrangements interview can last between 15 mins and several hours. There’s no Standard Operating Procedure — though there’s plenty of anecdotal evidence that some firms are impatient of arrangers who take buy cialis nz more than 30-40 minutes. 

A desk-and-chairs setup asserts and reinforces the professional standing of the arranger. Some feel that this is helpful in defining their status and, therefore, the nature of the relationship (arrangers are not grief counsellors). The barrier marks a boundary. It also determines and defines the agenda: we’re here to conduct business.

By the same token, a sofas-and-coffee-table setup can blur the focus of the interview or even distract from it. That’s one way of looking at it. Another way of looking at it is say that it promotes a collaborative, creative approach to planning a funeral; it is far better suited to the age of the bespoke funeral. 

Midway between the two is a round table, which is the preferred style of a funeral director we admire very much. 

Is it a matter of either or? Should a well-equipped arrangements room contain both a table or desk and sofas, and clients asked which they prefer?