We know best

The funeral industry commissions very few surveys. When it does, they are about what bereaved people are doing, not what bereaved people want. These surveys are almost always self-serving and, if spun well, appeal to lazy journalists. Result: free advertising. This is something the GFG has taken up with broadsheet journalists to no effect.

Why no surveys about what bereaved people want? Why so little market research? Is it because funeral directors aren’t interested in what people want?

Or because they think they know best?

I don’t think there are any easy answers here. Let me throw in just two more observations.  First, a funeral director’s relationship with his/her clients is potentially corrupting of the funeral director. Very. Grief-stricken people are easily bossed about – many develop a version of Stockholm syndrome, a psychological condition where hostages develop gratitude towards, and admiration of, their captors. If a funeral director role-plays it right, their clients can easily mistake manipulation for kindness.

What’s more, the likelihood of any client asking to ‘look under the bonnet’ is negligible, and that’s potentially corrupting, too. Unexamined mortuary practice can lead to de-sensitisation and, from there, to very bad habits.

So we can see why funeral directors are prey to self-importance (the not very bright) or paternalism (the brighter ones). All intelligent, thinking funeral directors acknowledge this – as do the better celebrants, whose power relationship with their clients is similar.

Is there any other service industry in which it is reckoned okay not to tell people certain things? There is a high degree of consensus in the funeral industry that empowering clients to make informed choices has its appointed limits. You have to use your discretion. Did you ask that couple if they would like to come in and wash and dress their dead person? I thought about and decided not to. Aren’t they entitled to consider it? Look, it would only have upset them.

It’s a fair point.

Where does ‘we know best’ begin and end?

We’d know more if the industry conducted more surveys asking people what they want, what they need to know, and is it okay if…? Is it okay if we store your dad with his face uncovered on racking with loads of other dead people? No? Thanks, in that case we won’t. Anybody outside the industry, and a great many in it, wouldn’t need to ask such a dumbass question.

But what about the mouth suture? (If you don’t know what the mouth suture is, it is a way of closing the mouth of a dead person. A gaping jaw can look pretty horrifying.) The mouth suture is standard practice. The funeral directors who don’t do it can be counted on the fingers of one hand. And it’s not the sort of procedure you’d ever, ever want to ask a bereaved person to make an informed decision about in the first flush of grief. (If you need to read a description – be warned, it’s not for the fainthearted – you can one here.

If you were to conduct a survey of, say, a thousand ordinary people and asked them what they think about the mouth suture, the result would be, we can only say, interesting – because we don’t know. And of course it would depend on how you presented the information and asked the question.

But to do it as a matter of routine without permission? Is that really okay? To withhold information like that?

I know so many superb and humane funeral directors who earnestly believe that it’s just something you cannot do, ask permission about the mouth suture, that, frankly, I’m torn. It’s all too easy for a scribbler to adopt a holier-than-thou opinion about this and say If you can’t bear to ask, don’t do it. It’s different when you’re on the ground, doing things for the best.

But once you decide to withhold information, well, it’s potentially a slippery slope you’re on, isn’t it?

And in any case, isn’t there a principle here? 


Ed’s note: It’s been a busy week for the blog, which has seen many new visitors and commenters. You are all welcome. If you have left a comment using a cybermoniker that’s fine, that’s the way of it, and you probably feel you want to keep your personal opinions separate from your professional practice. This blog has always been remarkably free of trolls and vandals and, even when passions were high, recent discourse has more or less respected common courtesy. It’s not often that anything happens in funeralworld, but that Dispatches programme really got bloodboiling. 

Tomorrow is Friday and, as ever, the main event will be Lyra Mollington’s reflections of a funeralgoer. A feeling of business as normal will descend once more, and we hope to return to our ‘magazine’ format, a daily mix of news, opinion, curiosities, music and, if you’re really lucky (we’re not promising anything) something deliciously oblique from Vale. 

Do women write better about death than men?

At the Telegraph Hay Festival last weekend, Martin Amis opined that women write better about sex than men. They do so, he said, with greater sincerity. Men get carried away showing off their writerly potency. 

This set me wondering whether female celebrants write better, more emotionally articulate funerals than men.

Amis went on to say: 

“Let me venture a distinction between men’s writing and women’s writing. There is a difference between real sincerity and literary sincerity. When you’re told about the death of a friend you can burst into tears but you can’t burst into song. But I would say there’s a bit more song in women’s writing, there’s more real sincerity in women’s writing.”

I suspect there’s something in this, and that it carries over into funeral scripts. The emotional temperature of a ceremony written by a man is likely to be cooler than one written by a woman, its content thinner.  

I suspect that the best male celebrants acknowledge the general superiority and greater emotional fluency of the sisterhood. 

On reflection, I acknowledge that this may not be a universally held view. 

 

Does this make the case for a secular funeral ritual?

Here’s an interesting and stimulating view of funerals from Guardian commenter Sussexperson:

Each to their own, and all that, but there are serious flaws in the “capturing the person” style of funeral. I’ve been involved in a depressingly large number of those over recent years, so can speak from bitter experience.

You don’t, as a rule, have very long to organise a funeral service: often, less than a week. Consequently, friends and family are scrabbling around for favourite readings, favourite music etc. If the funeral’s at the crem, you generally have to choose the least worst option from the music on offer rather than the single piece of music the dead person would really have wanted. If you’re tasked with giving the eulogy (or “saying a few words”, as it’s usually put), it’s just awful: the closer you were to the person, the less able you are to sum them up in a glib two-or-three-minute address. Result: the general attendees may come away saying the usual things about “a lovely service” or whatever, but you, the handful of nearest and dearest, know you’ve short-changed your relative/friend — that it’s all been a bit sketchy and inadequate. Horrible. And the guilt of that stays with you.

Myself, I’ve decided I don’t want to inflict all that on my own family/friends when I go. I’ve left instructions in my will that there’s to be no “saying a few words” or other DIY stuff at my funeral; it’s to be the traditional C of E Book of Common Prayer funeral service, and no nonsense. Not because I’m religious, but because it’s the most perfectly-constructed ritual I know of — and ritual is there for a reason. It externalises all the thoughts and feelings that people in grief (assuming anyone does grieve my departure!) can’t easily put into words themselves. It provides a framework. And it lets the mourners mourn, instead of foisting upon them the necessity of getting up an ad hoc bit of am-dram. Furthermore, by using the same ritual, the same words, that have been in use for centuries, it makes that single death part of a long continuity: something to be accepted as the fate of all mortals, not some exceptional outrage against natural law. Much more comforting, in my view.

Plenty of opportunity afterwards, over the funeral baked meats, for the anecdotes and personal reminiscences and quiet chuckles, if people want to do that.

In the same comments thread was this, from Remorsefulchekist:

I went to a Christian funeral and was bored witless.
I went to a Christian funeral and was moved beyond words
I went to an Atheist funeral and was bored witless.
I went to an Atheist funeral and was moved beyond words
Repeat with variations for Sikhs, Muslims, Pagans, Jews, Agnostics, Buddhists . . . 

Guardian article here

What about those Interfaithers?

Another controversial post by Richard Rawlinson

When religion is broached here in relation to secular funerals, I observe a few commentators opining the fact religion in this context tends to be referring to Judeo-Christian monotheism rather than wider discussion of faiths from New Age sects to Buddhism and Hinduism. I’d also welcome informed bloggers across the spectrum, but today I’d like to revisit the Interfaith niche in the hope of soliciting your opinions about it.

For example, the OneSpirit Interfaith Foundation seems to be forging a niche for itself that sits firmly on the fence between civil and religious, claiming to design funeral ceremonies where everyone attending, regardless of faith or views, will feel included.

Acknowledging that a funeral today often includes people attending from different faiths or none, the foundation supplies male and female ministers who have followed a two-year training programme with the Interfaith Seminary. It claims this training allows for the recognition of ‘the inner spiritual truths of the individual [which are also] at the heart of the world’s great faith traditions’. It adds: ‘There are countless paths leading to the One God / Truth / Great Spirit / Source-of-All’.

This is clearly not just another Protestant sect as it’s aiming to be as inclusive of agnostics and non-Christians as it is those uncomfortable with the organised Church. In fact, the reference to One God / Truth / Great Spirit / Source-of-All above is the only one I could find on its website. What a considerate use of forward slashes, which could be joined by AA’s Higher Power and Wicca’s Mother Nature.

Of its ministry, it says: ‘We aim to be of service to people of all faiths or none’, citing as an example ‘those who are seeking spiritual connection and expression, yet feel uncomfortable with conventional religion’.

It continues: ‘We are not creating a new religion, but filling a growing spiritual gap in modern society. It’s not our aim to convert anyone away from their faith, but to support people who wish to enquire more deeply into their own spiritual tradition and their own soul’.

Whether agnostic or religious, might this approach be comforting to some in the context of funerals? Or does it leave a sickly taste?

The pain passes, the beauty remains

The reasons why most of us require the presence of a dead body at a funeral are well rehearsed. There’s more to this than force of habit. 

In a nutshell, the dead body concentrates the mind and brings appropriate intensity to the occasion. It’s an ordeal, but an emotionally buy tadalafil 100mgvaluable ordeal. Take it away and you’ve got an altogether less focussed, less useful event. 

This being so, why do most celebrants omit to propose making funeral arrangements in the presence of the person who has died? Would this not also be an emotionally valuable ordeal?

By what magic can a personal experience be communicated to another?

 

‎”The priest presents for consideration a compound of inherited forms with the expectation (or, at times, even requirement) that one should interpret and experience them in a certain authorized way, whereas the artist first has an experience of his own, which he then seeks to interpret and communicate through effective forms. Not the forms first and then the experience, but the experience first and then the forms.

“Who, however, will be touched by these forms and be moved by them to an experience of his own? By what magic can a personal experience be communicated to another? And who is going to listen?”

 Joseph Campbell, “Mythological Themes in Creative Literature and Art,” The Mythic Dimension, p. 186

Do we, somewhere in this, wonders Tony Piper, find the way of the celebrant, part priest, part artist?

What I Want From A Funeral Director

Posted by Gloria Mundi

Another opinionated passage from a sometimes-frustrated celebrant. Please remember – it’s only my opinion! So with apologies to some wonderful funeral directors I know, here goes.

I am not anti-funeral directors. I think their job is frequently stressful and demanding in ways the rest of us may hardly understand. Also, some of them (a small minority?) are open to change, and to new ideas. 

But here are a few practical suggestions and thoughts I’d like to offer to the others, because for as long as we continue to have separate funeral directors and celebrants/ministers, we really do need to get our act together.

1.     You are in a controlling situation. You phone me to tell me there is a family who might want me to work with them. That’s how it is, mostly. OK. But I want to work with you. I am not just an “additional disbursement.” In effect, I personify what the family wants for the ceremony, at this stage.

2.     If I work well, it reflects well on you. So if you care about the quality of a funeral service, you should very much care about how I do things and why. Don’t call on me because I’m convenient; work with me because I’m the right one for that family. If I’m not, then call on someone else. Please use your discretion and your judgement. You’re not just a handler of bodies and supplier of limousines. As we move towards the right, unique ceremony for these people, you’re my co-worker. Aren’t you?

3.      I know it’s a bit nerve-wracking getting the right “slot” at the crem, but will you do two things please? One – just check with me first, rather than saying “I’ve got one for you next Tuesday at 11:00.” My time may also be under pressure. Two – please get an idea about how many people might attend, and if they have any ideas about the nature of the funeral, so you can, at once, book a double time allocation if it’s needed. We can’t get 130 people in and out and have a satisfactory funeral with contributions from several people, plenty of music, a hymn and some poems in twenty rushed, anxiety-filled minutes.

4.      In fact (this should be number one) please talk to them as soon as possible about how they might approach the funeral, i.e. put the ceremony at the centre of your meeting. You see, and I’m sorry if this sounds patronising, but some of you don’t seem to get this – the sort of coffin, the announcement in the newspaper, how many cars (if any) are wanted, the flowers, the crem itself– ALL this is not the priority. It should come out of the kind of funeral they want, the sort of people they are, the sort of life that has just ended. And here’s a thought – even if there is a cremation to be carried out at some point, you can have a funeral somewhere other than a crem! Do you discuss that with them? No, I didn’t think so. Well, I can. Of course, if you’ve already booked the crem and they’ve told everyone the day and time before I can get near them, then we’re on rails again.

5.      Please don’t take a faith position as default mode for the family and the funeral. I know some of you do. “Would you like me to phone the vicar? No? Oh, well, I know this woman who can…” People without a lot of cultural confidence may well think they should fall back on the vicar, because it is somehow “proper.” Actually, that’s a bit tough on the vicar, I’d have thought. We all want to be wanted! I’m not default mode, nor is the vicar, wonderful though she may be. See number 4 above. Surely the question should be “And how much help would you like with the funeral? I’m in touch with secular celebrants, vicars, priests…” etc. And BTW, please be wary of the term “humanist.” It means little to most people, and can be confusing. If someone is or was really a Humanist, you’ll probably be told so.

6.      If, at the funeral, you sit there looking out of the window, or you are outside chatting too loudly about the football until it’s time to walk forward from the back, you won’t even know what anyone’s ceremonies are like, will you?

7.      This doesn’t often happen, but it has just happened to me, so: please don’t tell them what will happen in the ceremony, and then tell me what will happen in the ceremony, before I’ve even had a chance to meet the family and see what is emerging for them. God dammit, this thing is theirs, not ours! And I am responsible from the moment we start walking forwards at the beginning of the ceremony to the moment I leave. That bit belongs to the family, with me acting for them. I do ritual and ceremony. If you want to, fine, but let’s be clear about who does what, please!

8.      We’re getting to the crux, aren’t we? Please stop selling them a product. Find out about a ceremony, the one that is just beginning to form in their minds. Encourage that formation. Ask them to consider how much help they would like, if any, and from whom. Then phone me, or the minister, or the shaman or whoever you think fits. Then this funeral won’t be one product, with a few adjustable trimmings. We’ll have something unique that may help them for the rest of their lives.

9.      You think I’m exaggerating? Just try asking a family who has had a crap funeral ceremony. “It still haunts me.” And that’s a quote. About ten years after the event. “It was nothing. Meant nothing” Now, is that what you want to deliver?

No, because you are a compassionate human being, so let’s get working. Together. Please?

Priests and secular celebrants

By Richard Rawlinson

Today’s elderly, even when not religious, are more likely to choose a funeral conducted by a priest (pastor/vicar depending on denomination) than a secular celebrant. Given the choice between a person in a robe or business suit, they opt for the former. Their decision seems as natural to them as taking the dog to the vet rather than the local homoeopath on yell.com, even if they were aware of the alternative choice.

This generational conventionalism is set to be eroded in the years to come as today’s middle aged – more strident in their secularism – plan their send-offs. Instead of feeling comforted by the involvement of those in holy orders, many see the religiosity of the ensuing services as more hindrance than help: they don’t feel the need for prayers for their immortal souls; the division of limelight between God and the deceased might bore their attendant family and friends; and, worse still, some priests seem to jump at the opportunity to proselytise to this captive audience of non-churchgoers. Rarely successfully.  

So the swords are crossed. Teams huddle to plan strategy. Neither opponent is in it for financial reward, although they’d both welcome a steadier stream of cheques from those who choose their service. At the moment, the priests have the virtual monopoly (about 465,000 of the 500,000 who die in the UK each year, according to the National Association of Funeral Directors). But for how long?

The motives on both sides are honourable by and large. They want to give the deceased and bereaved the funeral they deserve: smooth-running, comforting, memorable, moving, inspiring, beautiful, profound. If any professional pride comes into play, it’s because they’re aware of the inherent communication skills, charisma and hard graft required to pull off such a feat.

The clergy assess their situation. It’s important to remind ourselves here that priests come in all forms from the extremes of progressive and conservative to varying shades in the middle. To complicate human nature further, all types can seem loving, intelligent and charismatic to some, and annoying to others. A darling of liberals might seem muddled to the traditionalist. Muscular orthodoxy might seem intrusive and domineering to those who prefer TV’s amiable Rev. What’s more, whether woolly or forthright, both camps can be either good or bad communicators: some people literally exude star quality, others lead us to assume they must have had their heads shoved down the lavatory at school.

When addressing the slow but steady loss to civil celebrants of funerals within their parish community, it’s inevitable there’s disagreement among these men (and women) in holy orders about the best ways to keep death ritual in the religious sphere.

They may comfort themselves that funeral directors still tend to put most ‘business’ their way (more blogs on why this is, please). Clergy might also feel at an advantage as they don’t just deal professionally in death like some in the funeral industry: they’re the shepherds of living parishioners, who they see at church and during school and hospital visits; who they baptise, confirm, marry and counsel in times of need. Their churches are not linked only to dying and visited under duress like the crematoria.

But they’d be unwise to be complacent about the growing demand for good where to buy tadalafil uk secular celebrants. Like the clergy, these celebrants come in various shapes and sizes. Some appeal to the more forthright atheist, others – believing in bespoke service – more readily tailor their service to audiences made of different faiths and none, perhaps going along with requests for prayers, hymns, and so forth.    

This in some ways places them head to head with the more liberal members of the clergy, those who are keen to adapt to mixed congregations, both atheist-lites and those simply without strong religious convictions. In ‘market’ terms, this is rich picking. Of the four in 10 Brits who claim membership of the Church of England, it’s clear many are secularists, who increasingly see hypocrisy in using their church simply for baptisms, weddings, funerals and the Christmas carol service. The NAFD has confirmed that most of those choosing non-religious funerals were ‘hatch, match, dispatch’ Protestants, whereas lapsed Catholics remain more likely to uphold the ceremonial traditions of their forefathers, hedging their bets, so to speak.

This leads to consideration of various ongoing debates here at GFG: the discussion about secular ritual, whether religion-inspired or not; the shared, non-denominational nature of crematoria, and the call for faith groups to adjust to mixed funeral audiences.

The latter discussion point, in particular, depends on personal taste. I’d happily pay respects at a secular or multi-faith funeral at a crematorium, but I’d choose for myself a requiem mass in a Catholic church followed by a graveside committal on consecrated ground. I’d want less emphasis on eulogy in the homily, and more on praying for my immortal soul in Purgatory. Loved ones can celebrate my life before and after the mass, if they so wish, but I’d hope, whether they’re secular or from a different faith group, they’d accept my wish to keep the sacred mass centred on (my) God.

It should not be a ‘duty’ to homogenise all funerals to make them inclusive of all. When the culture is strong, it trumps good manners. When the culture is not a heartfelt issue, then general consensus can take over. There’s a difference between multicultural society and pluralist society. In society, cultures do not all mix as one homogenous whole but they should be able to coexist peacefully with their different cultures respected by others.

A multifaith funeral may indeed be a good thing, perhaps for the majority today. But, for the minority of resolute religious or indeed militant atheists, there will always be some things too important to compromise.

This has been the case with decades of ecumenical conferences held by different Christian denominations striving unrealistically for unity on key issues. Ecumenism more often than not means disparate groups getting together to proselytise their own cause. I’d rather a smaller Church that’s not diluted than a bigger Church that’s lost its meaning. 

Ed’s note: If this has got you thinking, you may be interested in a Muslim view of traditional religious funeral culture vs the way we are today. Here’s a taster:For the first time in my life, I really needed religion to give me solace, but here I was, listening to an unfamiliar language where the word “devil” kept popping up, alarming rather than comforting me.” Full article in the Guardian here

The case for a secular funeral ritual

Though secular people are increasingly saying no to a religious funeral, we note that it’s taking them forever to do it. Why so?

Because, though they reject the theology, they like the ritual. Ritual is the antidote to chaos. It brings order. Everyone knows what to do. When death turns our life upside down, convention conquers confusion.

Which is why the Victorian funeral procession is still with us, too, albeit vestigially. Our modern grieving style does not go in for the same vulgar ostentation, and modern traffic has made stately procession mostly impossible, but we can still travel the first and the last twenty yards in reasonably good order just about, and people cling to that because, dammit, the way to do it is the way it’s always been done.

Once the undertaker and his or her bearers have bowed deeply and departed, that’s where, at a secular funeral, familiarity flies out of the window. Up steps the celebrant and no one knows what the heck to expect. And though the verdict of the audience afterwards may be that they liked the negative quality of the ceremony – it gave the dead person, not god, star billing – I think they often go home nursing a secret disappointment, a sense of something missing. 

They miss the familiar script. Because they feel a funeral should be a custom.

Which is why they like the traditional dressing-up, the undertaker, clad in the garb of a Victorian gentleperson, handing over to someone dressed in medieval vestments. Secular civvies just don’t cut it – too dowdy, too individuated.

People miss the heightened, numinous language.

They miss the non-verbal elements of a proper ceremony: symbolism, movement, the elements that make for a sense of occasion, a sense of theatre, the transfiguration of the ordinary.

Because at a time like this they need ritual.

Secular celebrants take upon themselves an intolerable burden. It takes disparate qualities to be a good celebrant: intelligence, empathy, writing skills, inexhaustible powers of origination, a feel for theatre and the ability to hold an audience. It’s too hard. In a secular ceremony the celebrant is often a solo performer. That’s not the case in a ritual. In a ritual, the celebrant is an actor uttering familiar words, and is merely pre-eminent in an ensemble performance which involves all present. In a ritual, the celebrant may not be an awfully good actor – but Hamlet is still Hamlet. Here’s the point: in a ritual, a superb celebrant is a bonus, not the be all and end all.

Unique funerals for unique people. It’s a lovely idea. But come on, no one to whom death has happened actually wants a celebrant sitting on their sofa, sipping tea, saying brightly, ‘You can do what you like – we start with a blank piece of paper!’ When your brain is in bits that’s one of the most unhelpful things anyone could say to you.

Can a celebrant really reinvent the wheel every time he or she creates a ceremony? Of course not. Unique funerals for unique people is a pipedream, and the time has come to declare the experiment a partial success but an overall failure because it meant chucking out the baby with the bathwater.

Which is why secularists need now to move on and devise their own liturgy – or, if you prefer, something generic, formulaic, recycled, polished and proud of it, because that’s what a liturgy is.

Is it really possible to achieve a good funeral without improvising every time someone dies? Can a secular liturgy be both personal and universal? Can it be prescriptive and adaptable?

Why not? Religious ceremonies do it all the time. And the eulogy will always be the centrepiece.

A good secular ritual will be well-plotted, of course, and like all good rituals it will be a purposeful, meaningful journey.

It will visit places along the way which participants may find difficult, but which they will be glad they did. This is the nature of ritual: in order to be therapeutic it must sometimes be medicinal.

It will unashamedly plagiarise other rituals.

It will be created by a team of sorts in the spirit of the creators of the King James Bible:

Neither did we disdain to revise that which we had done, and to bring back to the anvil that which we had hammered: but having and using as great helps as were needful, and fearing no reproach for slowness, nor coveting praise for expedition, we have at the length, through the good hand of the Lord upon us, brought the work to that pass that you see.

It will happen. Some people want to create their own funerals from scratch; most don’t.