funeral reformers

Should the British mourn or celebrate their dead?

19 September 2011
Charles
31 Comments
Categories: Academia and death, Attitudes to death, ceremony, funeral customs, funeral reformers

Posted by Jose Antonio Estevez Garcia

When my best friend died at the age of 38 it was a drama – not only his unexpected loss but also his funeral which, far from helping us to face that moment, only added more pain to those grievous days.

The reason is quite simple: when Angel died his parents were in shock and the funeral was designed following what tradition dictates. This resulted in an event that betrayed his memory and created terrible memories that are difficult to forget – for example, memories of the viewing.

Viewing is a mandatory element in Spanish funerals and it is aimed to allow people to “physically” farewell the one who passed away. When I was told that my friend had died I thought nothing could be so painful until I saw him in the coffin with a broken gesture in his face. Until that moment I only had memories of him smiling and sharing all the goodness he brought to my life. Seeing his dead body in a coffin only opened a new wound. Many people who attended the funeral shared a similar feeling. In my opinion, tradition should only rule our lives if it helps us in any way, otherwise it may be time for a change.

I quit my job in Spain to come to the UK to explore my most creative side, so I started a master’s called “Applied Imagination” at Saint Martins College (one of the most prestigious centers of Art and Design in the world).

Within the master I am developing a research project where I am analyzing ways in which traditional industries to evolve in response to demand for personalized innovative services by customers. To develop this idea I am researching into how creative methodologies such as “Design Thinking” and “Lateral Thinking” can challenge conservative industries with innovative business models co-created by the customers of the previously mentioned personalized services. In summary, it is a bespoke innovation driven by customer demand in traditional industries as a way to disrupt their current business model.

To develop and test my findings I have chosen the funeral industry which, because of strong tradition, is quite reluctant to change. The funeral of my beloved friend made me think that a change in this sector could help other people. The approach proposed in this application case of my project is not against tradition; but in favor of opening our minds to personalized funerals in which traditional and/or innovative elements may help relatives and friends feeling as better as possible, given the circumstances.

In my opinion, the key to reconcile opposed views about the arrangements among those who will attend a funeral is that the deceased makes a decision about it before dying. Exactly like what people do when they choose whether they prefer burial or cremation, but getting into all the other details, like in a wedding (a funeral is not less important as to not give them a thought, specially if you care about the ones who will live your farewell).

To test my proposal I have prepared the video of my funeral, whose aim is to avoid mourning my death but to celebrate my life, what I call a “happy funeral” i.e. a funeral in which all the elements are thought to avoid creating sad memories and aim to generate a positive state of mind. The video is posted above  and has been watched to date by 1130 people.

In addition to the video initiative, I have can you buy cialis online interviewed different stakeholders and gatekeepers and gathered amazing experiences shared by the people who have answered the survey published with the video. I am also researching into funerals in different countries, cultures and religions, trying to determine which elements can help change the state of mind in a funeral from a sad one into a positive one as, in my understanding, this will play an essential supporting part in the required process of accepting and fighting to overcome the pain of the loss of a loved one.

I have had the chance to talk with the sister of a 26 year-old guy who died in Spain last August. It seems that, some weeks before passing away, they had occasional conversations about death where he said he wanted a party if he died.

Unfortunately this happened and his family decided to respect his last will. The death notice they published in the local newspaper was later diffused at national level because it was the first time in Spain a funeral had been announced as if it was a party. And it was a party. A special one where there were moments for tears, but also moments to sing and dance and smile, reminding everyone of the most outstanding feature of this guy: his happiness.

She explained to me that when you have to face the death of a loved one the primary feeling you have is suffering, in her words, a selfish feeling because you only care about your pain without taking care of how that pain will have a negative effect in all the others attending the funeral (aren’t tears as contagious as laughter?). Overcoming the pain and making an effort to be happy to celebrate all the love and the good moments her brother had given to them was seen by her as a generous feeling because it demonstrated care for how others would live that moment. She had lost her brother one month previously, but she talked about him and his funeral in a positive and peaceful way.

When I told her about the funeral of my best friend I realized I still struggle to overcome certain memories that seem like open wounds in my mind. In our conversation it seemed that the “happy funeral” of her brother had helped her more than the traditional one I experienced when I lost my best friend. Apparently it also helped the family and friends of this guy. Even those who had a traditional opinion about the arrangements accepted Aitor’s last will, understanding that it was faithful to his personality and thus a respectful way to honor him.

Along with my video I have published a survey, anonymously answered so far by 220 people. Between 80% and 90% of them have said they would like a happy funeral; but most of them mentioned that they had never thought of the possibility of arranging a funeral in an alternative way. It seems that when people are given options, they open their minds to personalized solutions that may take elements from tradition but which also incorporate issues related to their own life.

And here is where the industry can make a difference, since less than half of the people stated in the survey that the funerals they had been to had helped them feel better. In several cases they state the opposite.

Isn’t this a motive for the professional sector to question whether traditional funerals effectively serve a positive purpose?

Death in the community

30 August 2011
Charles
1 Comment
Categories: alternative funerals, Art and death, Attitudes to death, celebrants, ceremony, coffins, End-of-life issues, funeral customs, funeral directors, funeral reformers, funeral trends

 

Beyond the unappetising business of flogging pre-need plans to the tottering classes, undertakers do next to nothing to educate the public about funerals. They seek to be seen as public-spirited. They do good stunts, raise money for the hospice here, the air ambulance there. But how many stage events to raise awareness of the immense emotional and spiritual power of a funeral to transform grief?

Expectations of funerals are so low that most people are just relieved to get the whole horrible business behind them. They are so low that they bitterly resent the cost. So there have to be very sound commercial reasons for all undertakers to get out there and talk up their product.

Two recent events have brought death into the community in original and effective ways. Both were, for the apprehensive, welcoming in their informality; both set out to inform rather than sell.

The first was the Six Feet Under Convention held in Bournemouth on 12-14 August. It was a brave venture, which attracted 20 or so delegates to a series of talks by eminent funeralists and others. Alongside it was an open-air coffin display organised by the Natural Death Centre, complete with a coffin to paint and another to pose dead in. There were sporadic outbreaks of musical performance. It was reckoned to be the first-ever public display of coffins. So wary was Bournemouth Borough Council that it insisted on warning signs. It was notable that some foreign visitors were discombobulated. Brits loved it.

The second was ARKA’s Bringing Death to Life show in Lewes. An atmosphere of cheerful informality was inviting to the casual visitor, and a good number of people in the locality had made a very deliberate bee-line. They weren’t disappointed. There was an afternoon of excellent talks from Cara herself; from Julie Gill, who’ll be running the new ARKA branch in Lewes; from Hermione Elliott, a doula from Living Well Dying Well; and from Peter Murphy of Light on Life Ceremonies. Peter and his wife Belinda have a ceremony shop in Brighton, and work very closely with ARKA. How good to see a funeral director with an understanding of the vital importance of collaborating with ritualists. Cara certainly knows how to surround herself with brilliant people. A highlight of the day was hanging out with Jean Francis, author of the excellent Time to Go.

ARKA funeral day this Saturday in Lewes

25 August 2011
Charles
3 Comments
Categories: funeral directors, funeral reformers, funeral trends, green funeral, natural burial

 

Bringing Death to Life – 27th August 2011

All Saints Arts and Youth Centre, Friars Walk, Lewes.

Free Entry

ARKA Original Funerals of Brighton opened its new office in Lansdown Place Lewes, in July this year, with the ceremonies and celebrant company, Light on Life. 

ARKA Original Funerals and Light on Life are recognised leading experts in natural death and green funerals and between them have many years of experience and insight. 

Bringing Death to Life is being held at All Saints Arts and Youth Centre, Friars Walk on the 27th August. 

Their joint event – is a stimulating and vibrant look at death and dying, how it is an integral part of our community and how we all can manage the process with dignity for the families and friends involved and respect to our environment at the same time. 

ARKA Original Funeralsand Light on Life want to open up the mysterious world of funerals and give people the opportunity to get information, advice and, from this day in particular, take a look at how we can celebrate someone’s life through the empowerment of the friends and family who may be left behind. 

On the day we will be running workshops on: 

Enhancing your experience of living and dying – Hermoine Elliott – Living Well Dying Well

2.30pm (1.5 hours approximately)

How can we maintain our wellbeing and quality of life, up until the end of life? What’s important to us? So few of us take the time to be clear, make choices or be pro-active about our wishes. We will create a safe and supportive environment, working alongside you to show how to create the conditions that would best support you and your loved ones through the journey of life and death. 

Celebrating the person who has died – Peter Murphy – Light on Life

4pm (1 hour approximately)

The conversation will cover Preparation for a Ceremony; Decorating a beautiful ceremony space ; Words, choosing poetry and prose and ways of writing the Eulogy;  Music, for reflection, the songs we sing. Ritual.

Peter will encourage you to follow your heart to create a ceremony full of meaning for you and your loved one. With the right help and support it can be a wonderful thing to do. 

‘A ritual is a journey of the heart, which should lead us into the inner realm of the psyche and ultimately, into that of the soul, the ground of our being. Rituals, if performed with respect passion and devotion, will enhance our desire and strengthen our capacity to live. New rituals will evolve but the ancient rituals and liturgies are also capable of rediscovery as we learn to make them our own…… James- Roose Evans. 

Planning a funeral – taking control – Julie Gill – ARKA Original Funerals

1.30pm (1 hour approximately)

Your Perfect Funeral 

What would you want?

To be buried under an oak tree?

Have your ashes scattered in your garden?

A string quartet?

Six white horses pulling your coffin in a glass coach? 

Take some time to imagine your perfect funeral. There are so many ways to create the funeral that suits you, and more options than you probably ever knew. You can have fun thinking about transport, coffins, your favouite music and your final resting place, and hear about some of the amazing choices other people have made too. 

Julie from Arka Original Funerals will be encouraging you to let your imagination flow and to follow your heart in this honest, adventurous and playful session. 

What is a ‘green funeral’? – Cara Mair – Director of ARKA Original Funerals

12.30pm (1 hour approximately)

Cara will be leading a discussion about her work in the alternative / green funeral world. She will be discussing how ARKA developed, the work that it does and most importantly answering any questions about the funeral ‘industry’ that you may have. 

Please email info@arkafunerals.co.uk to book and guarantee your place on any the above workshops. For further details please visit the ARKA Original Funerals website, www.arkafunerals.co.uk 

Alternatively turn up as early as you can on the day to book your place and meet experts from the green funeral world who will be on hand to give information and advice. 

We will have demonstrations from a leading willow coffin manufacturer and we will also have lovely food and refreshments to buy. 

Free Entry and Doors are open from 12 noon until 6pm

Dissolution

27 June 2011
Charles
7 Comments
Categories: alternative funerals, burial, burial depth, funeral reformers, natural burial

 

Bill Jordan is on a  quest to have (when the time comes) his corpse laid out on the surface where it will be able to give most back to the ecosystem. He wants “to know I’ll be going back into the air, the soil, the rain, the mist, the snow–back to the ecstasy I feel while walking–these experiences are so comforting that I almost look forward to being laid out on the festive table of a Sierra Nevada meadow, or the large rocks in the Australian Alice, or the sagebrush scrub of the Great Basin.”

 

Bill has featured before on this blog. If you missed his extended rationale, read this and this.

Here is Bill’s latest update of his pursuit of his goal. He has been working with down-t0-earth idealist and natural burier Cynthia Beal. Bill says:

Cynthia and I are agreed to proceed, in principle as well as spirit, on the assumption that it’s always later than you think. The strategy includes several plans, based on practical reality, and one of these involves planting on Bernd Heinrich’s property in Maine. Bernd is an old friend–I met him while in graduate school at UC Berkeley in the late ’60s and early 70s–and we have discussed permanent parking on his mountain. He is, by the way, publishing a new book on decomposition in nature and I am mentioned in it–also mentioned in Summer World. Slowly, insidiously, we are infiltrating the modern mind.

Bill also sent me more photos of his duck, Jacqui. He says: “Note the red caruncle around her eye in the last picture–let your mind flip and suddenly you see it as a small, red creature–some primitive, amphibious ancestor, pointing backwards”.

Getting it

14 June 2011
Charles
6 Comments
Categories: funeral reformers

People look at the funeral industry and conclude that it can’t go on like this. You’ve probably done it. I have. Come on, we’ve left Victorian values behind (even the Tories), we have moved on from Victorian healthcare, no one reads Walter Scott any more, so how come the undertakers got left behind in that particular timewarp? The whole look of it is just so dated if not plug ugly (your take) and so out of kilter with the spirit of the times. I mean, if we want to celebrate Nan’s life in our gladrags do we really want these gloomy geezers garbed in grief waiting attendance with their carefully arranged faces?

Yes, actually, we do. Until we can think of something better that’s exactly what most of us want. But, by gum, we’re all thinking about it. The howling strategic error of the regrettably ineffectual Dying Matters Coalition was to lead with a stultifying negative: “Death is still a taboo subject for Brits.” No it’s not and don’t tell us we’re crap at talking about it. We’re getting better at it all the time.

Contemplating change, for Brits, means bearing in mind the heritage factor. We like to have our cake and eat it. We like to clutch our iPads as we watch Lancaster bombers fly over Beefeaters and bearskins and Buckingham Palace when thoroughly modern royals get spliced in a timeless way. Even those with mixed feelings about royals are reluctant to throw the baby out with the bathwater. Reinvention implies demolition. In Britain, always fearing something worse, we conserve, we list. And we do love a bit of ceremonial, don’t we?

So there’s nothing to be said for berating the poor bloody undertakers for serving up the same old same old. Dammit, it’s what they’re asked for.

At the same time, it is undeniable, is it, that we are at the very fag end of the Victorian funeral? Its elements of ostentation, pomp and very public procession, diminished as they are, don’t fit the modern mindset. It’s remarkable that it’s persisted. It’s remarkable it ever got invented. We’re not a show-offy people, after all, and look, there’s shy, private Nan stuck in traffic at the roundabout for all the world to see through the big windows of the hearse. There is so much that is anomalous.

So you can easily forgive those who have looked at the funeral industry with an entrepreneurial or a reforming eye and sought to set off a bit of kicking and screaming. The entrepreneurs have had a particularly bad time of it. Business orthodoxy, where it has prevailed, has only done so when it has camouflaged itself as its opposite. The consolidators have succeeded stealthily, patchily, and only ever by passing themselves off as same old same old. Deftly done, Dignity.

It was therefore in a spirit of low expectations that I set off for the third biennial funeral exhibition (it’s a trade fair) organised by the NAFD. I went as the GFG and wished I hadn’t, fearing I might be turned away at the door. By an apparent administrative oversight I was let in and, carefully wearing my badge back to front, went looking for the others of the underground who had also slipped under the wire, making my way as incognito as possible through displays of the usual glossy hearses and glinty coffins and stainless steel embalming tables and mortuary trolleys and rows and rows of severed heads where embalmers were having masterclasses in putting Humpty together again. The first time you see it all it makes your head swim, let me tell you. I’m used to it now.

Louise at Sentiment was swarmed. So was Jon at MuchLoved. Mike at Phoenix Diamonds had time just to swap a hasty joke. Liz at A Giving Tribute was mobbed. In the good old days they would all have been standing idle, we’d have had all day to ourselves (a long day). Innovators, lovely people with great products born in their hearts, were also rans.

Something was up.

And to cut a long story short, this was what was up. The funeral directors were getting it – emotionally. They weren’t just there to see what was in it for them (more of the same and a pint with some mates), they were seeing what was in it for us, people who buy funerals. They weren’t looking for what they could flog but what they could add – add to the experience of a funeral as an event which can do so much (if done well) to transmute grief into something more endurable, something even joyous. They kept all the innovators exhaustingly busy. (They enjoyed their pint too, of course.)

And far from finding myself a pariah figure (I remain so to some, I know) there was a startling welcome in the hillside from lots and lots of funeral directors. And I began to feel a bit bad about some of the mean and mischievous things I’ve said about them collectively. They didn’t mind, it was the others I was talking about, they said, they knew that. Truly, this has become an industry of two halves, and the forward-looking half has achieved critical mass. That’s more than half, isn’t it? Woop, as Louise would say, woop (I can’t, not at my age).

Until last Friday my fixed view was that the funeral industry is unaccustomed to consumer scrutiny and doesn’t like it. Well, my mind has done a volte face on that, let me tell you. By day three I was wearing my badge round the right way. I have never talked so much in my life or had so much serious fun with so many brilliant and lovely people.

I’m still taking it in. There’s been a sea change. Cue that Dylan song.

 

Down to Earth: Recruiting Volunteer Mentors

9 June 2011
Charles
2 Comments
Categories: funeral cost, funeral reformers

Any Londoners interested in this excellent initiative?

Down to Earth, Quaker Social Action’s exciting new funeral support project, is now recruiting volunteers to be trained as mentors for the east London area. Mentors will gently support bereaved people on a low income as they deal with the funeral planning process. They will enable and empower individuals to deliver an affordable but meaningful funeral without experiencing financial crisis.

If you are interested in a challenging but rewarding volunteering opportunity that can make a real difference to someone at a time of need please read the following briefing and contact Russell Ogston on email: russellogston@qsa.org.uk or telephone 020 8983 5055 for a volunteer application pack.

 

Bill’s bones and other stories

6 June 2011
Charles
2 Comments
Categories: alternative funerals, Attitudes to dead bodies, burial depth, funeral customs, funeral reformers, green funeral, natural burial

You may have missed the comment below by Cynthia Beal on Bill Jordan’s piece about how he wants to be buried on the surface (when he dies) where he can be of most use. Read it here.

Cynthia is formidably bright and enterprising, not to mention generous and kind. She lives in Oregon. At a time when greener than green burialists over there are vying with each other in matters of purity of vision and impeccability of practice, Cynthia’s focus is sustainability and choice for all. She’s got a very exciting project under way at the moment, and I hope I’ll soon be able to tell you about it – or that Cynthia will tell us in her own words.

Here’s what Cynthia wrote:

Bill and I are going to have a go at seeing what we can come up with to accommodate his very natural wishes. We hope to cover all the bases and find some way to achieve his goals without creating any public health and safety issues in excess of those caused by conventional burials, nor caring over-much for what people think. Personally, I’ve got in mind an ornamental wrought-iron grill work to set on top of him as a sort of cage with some way to address the dirt-on-top legality. It would secure his body from large predators and let the insects he likes so well have full access. We’re going to arrange for him to have DNA tests on file in the county of his disposition, as I suggested that a drifting femur or metatarsul might give the local sheriff a headache. I’ll keep you posted!

Back to Bill, now. He wrote after his piece was published to express his appreciation of your comments. He added this:

I once wrote a piece for a now-defunct magazine called National Gardening about the compost heap in my back yard.  I likened it to an altar of energy on which the dead vegetation was piled, and the process of decomposition was pyre of renewed life.  I concluded that the process of life and death could not be separated, in contrast to the prevailing spiritualities of Western Civilization, which cling desperately to a separation of mind and body; and the attempt to propagate this belief revealed a deep, delusional denial.

But mind arose from stuff and stuff lived on in the eternal processes of life.  There was no such thing as birth I death, I concluded, only molecular assembly and disassembly, and so long at the earth lived, so live us all.  To which the editor, who was an old friend, replied in the author’s byline:  “William Jordan is a collection of molecules ordering cialis online safe currently living and writing in Culver City, California”  I never have been skewered before or since with such gleeful appreciation.

One thing I forgot to mention; I hope this is appropriate on another man’s blog–but could you mention that I am the author of the books, Divorce Among the Gulls and  A Cat Named Darwin?

I am currently working on what I hope will become the culmination of my life’s work–what the writer, Edward Abbey referred to as his Fat Masterpiece–a fat masterpiece with the working title of The Book of Jake.  It is built on the true story of a duck I rescued from what is known in LA as a “flood control channel”–flood control channels are almost invariably former streams, creaks and their tributaries which have been paved with concrete.  Their purpose is to lead away the lakes of water heavy rains leave behind, and they work with spectacular efficiency. They are also a sentence of death for the stream.  Or so it might seem.  The stream bed is now a street bed, a flat plane without any impediments to obstruct the flow of water.  When the weather is sunny, as it usually is in southern California, the flood control channels serve to lead the runnoff from yards and streets, with their toxic loads of pesticides, oils, heavy metals, and whatever else our civilization bleeds into water.  Yet it’s remarkable how life rises up in these polluted channels, with algae growing into great, streaming mats of life, which support midges and other aquatic insects, which support swallows and ducks and all sorts of migratory wading birds.

It was from this foul sump of life that I rescued Jake.  It turns out, however, that Jake is no mere duck.  He is the voice of nature–an oracle duck–and he allows me to say things about our species that could not be said without some sort of literary shape shifting.  This is crucially important, because I contend that in order to understand the ecological mess we humans have made of the world—to understand the human being in proper context with nature–any meaningful assessment must begin in misanthropy.  This is necessary to disable the innate species narcissism that wells up from the human genome, along with an obsessive-compulsive species allegiance.  If you cannot get beyond these traits, you can do little except praise and admire us and spin our transgressions as some form of good, usually with the help of God.

You can buy Divorce Among the Gulls here

You can buy A Cat Named Darwin here

Seeing doppel

9 May 2011
Charles
3 Comments
Categories: Art and death, coffins, funeral reformers, natural burial

The toiling wretches at GFG Central were arrested in their labours the other day by the discovery of a doppelganger in New Zealand — Good Funeral Guide NZ. They uttered a heartwarming if parched cheer as the overseers, puzzled by the commotion, moved in with their whips.

GFG NZ is the brainchild of Tamara Linnhof, who also works with her husband Andrew making eco-coffins of more than ordinary design excellence. You can see them pictured here.

Tamara’s background is in consumer protection and she is keen to influence government policy-making in the area of the still-young natural burial movement in New Zealand. She is keen to talk to all with an interest in natural burial anywhere, so do contact her if this is an important area for you.

We wish Tamara and Andrew every possible success.

GFG NZ here.

TenderRest here.

Tell them fully and tell them clearly

27 April 2011
Charles
16 Comments
Categories: bureaucracy, burial, death and funerals, DIY funeral, funeral cost, funeral reformers

Regular readers of this blog will know of Teresa Evans and her campaigning work. If you don’t know Teresa, have a look at her website.

I’ve always admired Teresa. She is an ordinary person possessed of extraordinary singlemindedness, tenacity and passion. She is also very nice.

Teresa campaigns for better, fuller, clearer information for the newly bereaved. Had she known what she knows now, she would have done things differently when her son Boyd was killed in a car accident.

Teresa has dogged various ministry officials with probing questions and demands for years – often fruitlessly. Now she has just chalked up a great victory. Working with her local MP she won, last night, an adjournment debate in the House of Commons.

One part of this debate in particular interested me. I had always supposed that beneficiaries of a Social Fund funeral payment had no exclusive rights to a grave – that the grave they were given was a pauper’s grave, and anyone else could be buried on top. It turns out this is not the case at all. The Social Fund can be called on to pay for exclusive rights, it’s just that no one has ever been made aware of this. Teresa has secured a pledge that, in future, all applicants will be told.

Another conspicuous feature of this debate is the courtesy accorded to Teresa. A great many in the funeral industry regard her as vexatious and tiresome. It is good to see her accorded respect and gratitude.

Here are some extracts from the debate. The bold is mine.

Iain Stewart (Milton Keynes South) (Con): I sought this debate following a direct request from a constituent of mine, Ms Teresa Evans, who contends that she was not given good advice following the tragic death of her 20-year-old son, Boyd Evans. I have raised the issues with the Minister via correspondence and written parliamentary questions, but they have not been dealt with to my constituent’s satisfaction, which is why I wish to raise them on the Floor of the House.

I should say at the outset that my constituent is not seeking personal recompense for her situation, but rather wishing to prevent similar problems being encountered by others. Newly bereaved people can be responsible and in control only when they are afforded sound information to make well-informed decisions.

Let me start by providing the background to the case. Teresa Evans’s son, Boyd, was killed as a result of passenger injuries sustained in a car crash in Staffordshire-some distance from his home in Milton Keynes-in 2006. Quite apart from having to deal with the emotional trauma of losing her son, my constituent also had to deal on her own with the practicalities of the funeral arrangements. She is a lady of very modest means. She had no money when she lost her son, so applied for a funeral payment and overdrew at the bank to provide a funeral. In her own words:

“It wasn’t a lavish funeral but a dignified one. In terms of distance and the cost per mile allowed from the social fund payment, I could not claim a total refund for the fee to return my son back to Milton Keynes from where he died in Staffordshire. The inescapable charge was £220, but despite an appeal to the DWP I was only paid £170. This left a shortfall of £50”.

However, she later found out that despite her son undergoing a post-mortem, she was within her legal rights to collect her son in her own vehicle and would have done so had she been aware of this at the time.

My constituent was also informed by the undertakers that the cheapest coffin available cost £680. Subsequently, she found that she could have bought the same coffin online for considerably less or buried her son in a shroud, which she had the legal right to do. In addition, had someone told her that she could still claim a funeral payment without using an undertaker, she would have done this, especially because she claims that the undertaker misled her with false information resulting in her not being able to return her son to his home to lie in wait for his burial. She would have done all these things had she been aware of her legal rights. This has led to her creating a campaign for the rights of newly bereaved people to be made known to them in sudden and unexpected circumstances.

Four years after her son was buried, my constituent discovered that no one had informed her that she could have recovered the fees for the burial rights to her son’s grave within three months of the funeral. If the system had worked properly, she would have received an additional £304 for the burial rights. Consequently, she was forced to surrender her life insurance policies to buy the burial rights, and she feels aggrieved that no one is held accountable for this action. She believes that the Department for Work and Pensions is overly reliant on the funeral industry to provide guidance to the relatives of a person who has died, specifically on what fees can be recovered. She claims to have evidence that proves that undertakers point applicants of a funeral payment to Jobcentre Plus for guidance. In addition, she claims that the National Association of Funeral Directors had no knowledge of the most technical information in existence-the DWP booklet SB16, which the Minister has stated is the most comprehensive guide. That this piece of literature is known only to some professionals would suggest that the bereaved may often not be aware of the full extent of their rights.

My constituent has also commented to me that a bereavement charity, the Alice Barker Trust, identified the same problem a long time ago. She is calling for much clearer guidance to be made available on the options open to relatives, particularly given that they will be in a highly emotional state. As the literature for the applicant may only be understood by those with technical knowledge, it needs to be written in plain language more readily intelligible to anyone. At present, the DWP relies upon undertakers to explain the rules to eligible claimants, resulting in the sort of problems experienced by my constituent. This generates unnecessary mystery and dependency, when we should be promoting education, self-help and self-reliance. A very simple and no-cost solution would be to amend the available literature in both print and online formats, making obvious what fees can be paid by the DWP in relation to the funeral, costs for opening the grave and burial rights for a fixed number of years.

I have already raised Teresa Evans’s case and her request for action with the Minister, but she has been dissatisfied with the response and with what she claims to be a lack of urgency in addressing the situation. She has therefore asked me to pose the following questions to the Minister. First, can he state, from records for the last financial year, how many claimants received payments for burials and what proportion of that number also received payments for what are technically known as burial rights, so they did not use what are known as pauper graves? Secondly, will the Minister consult the Alice Barker Trust to revise the wording of the advice that the DWP produces for printed, internet and other information? Thirdly, does the Minister agree that had the wording suggested by the charity been used before Boyd Evans was killed in 2006, his mother would have received her full entitlement to a funeral payment and would not have had to cash in her life insurance policies to cover the burial rights to her son’s grave? Fourthly, when it comes to the big society and developing strong communities, does the Minister agree that it is essential to empower all claimants in order to help them act independently and responsibly?

Nothing can bring Boyd Evans back, but his mother is hoping that her experience will result in the Department for Work and Pensions learning lessons, so that others do not encounter unnecessary emotional turmoil and financial hardship.

The Minister of State, Department for Work and Pensions (Steve Webb): In response to this debate being called, I have looked at my hon. Friend’s constituent’s website. As he well knows, her tragic circumstances and the death of her son five years ago led her to campaign on these issues. She has her own website, which I have looked at today. I pay tribute to her for the way in which she has sought to turn her tragic circumstances into something more positive, so that others do not have the same difficult experiences that she did in dealing, as I understand it, not just with funeral grants and the DWP, but with a range of other public bodies and organisations. The way Ms Evans has pursued the issues over the following years is enormously to her credit. I hope that I can offer my hon. Friend some reassurance this evening that that campaigning has led to changes, and that the situation that someone who has been bereaved now encounters is a good deal better than it was five years ago. Clearly there is always room for improvement-we will continue to look at that-but we have made changes even this month in response to the points that his constituent has raised with us, which I will set out more in due course.

… … …

We, the DWP, will pay in full the costs of a cremation or burial, including the purchase of a grave with exclusive burial rights. That is a point to which I will return, because I know that it was important in Ms Evans’s son’s case, and it is something that might not have occurred to any of us unless we were faced with that situation. I can well imagine that it must have been very difficult to discover some time after she had buried her son that she did not have exclusive burial rights. I fully accept that we must ensure that that situation does not arise again.

… … …

The information and guidance that goes to relatives is at the heart of the issues that my hon. Friend has raised. In Ms Evans’s case, the information that came to her from the funeral director was incomplete, for whatever reason, and led to her making choices that, had she been fully informed, she would have made differently. I have made some inquiries into where the right information should come from, and the key is the fact that, on becoming bereaved, the family or its representatives will register the death. That is the point at which we aim to ensure that people get the relevant information. We will not have to rely on funeral directors to provide it. Indeed, there might not be a funeral director involved. The Government as a whole want to ensure that the information gets through to people at the point at which they register the death.

This is already being rolled out more or less nationwide, and we will continue to develop this “tell us once” service. The idea is to allow customers to report a birth or a death to multiple central and local government departments, agencies and services just once.

My hon. Friend raised the issue of forms and paperwork. I can tell him that this month, in response to some of the points that his constituent raised with us, we have made a number of changes to the claim form for the funeral grant. Let me briefly run through them, as she would be interested to know what those changes are.

There are two documents. The first is a note sheet that accompanies the funeral payment application, and we have made three changes to it. On page 6 of the form, we have added a bullet point that says people can send “evidence of the costs incurred if the funeral arrangements were made without using a funeral director“.

That is one of Ms Evans’s points – that people do not always realise that they do not have to use one and do not always realise that they can get their costs reimbursed if they have not used one. We have made it explicit that evidence of costs can be provided if a funeral director has not been used.

The third change we made to the explanatory notes is in the bullet point list of what can be included in the funeral payment. The second bullet point refers to “the cost of opening a new grave and burial costs”, and we have now added “including any exclusive right of burial fee“.

… … …

Ms Evans faced a very difficult and tragic situation five years ago, which was not helped by her dealings with the Department for Work and Pensions or other Government bodies. I pay tribute to her for taking the issues forward in such a constructive way, and I hope I have reassured my hon. Friend that we have listened and responded.

Read the entire debate here. Watch the debate here.

 

Coffins on the shopping channel

12 January 2011
Charles
11 Comments
Categories: coffins, Formality vs informality, funeral cost, funeral reformers

Newcastle undertaker Carl Marlow has, by his own accounts, been quiet for the last five years — busy building his business. For his fellow undertakers this was too good to last. Carl has never been one to take the view that the best way to achieve change is to work within the industry, and this is only one of a thousand reasons why the industry hates him. He’s a free radical and a bloody good servant to those he looks after. When it comes to offering choice he goes the extra mile: “You don’t have to have a hearse, you know. That’s two hundred quid you can put behind the bar afterwards.” I love Carl.

Now he wants to offer advice to cost-conscious, self-reliant funeral consumers and sell them coffins at affordable prices.  He says, in that disarming, conciliatory way he has: “I think funerals are a con. Too many people in an emotional frame of mind are paying too much money and there’s no need for it to be so expensive. It feels like a bit of a closed shop, and I’m trying to open it up a bit. We’re hopefully going to be putting coffins on shopping channels like QVC. We’re putting an application in and seeing if they come back to us. We’re not trying to be controversial. We’re trying to make coffins more of an everyday purchase and demystify the whole funeral process.”

Few people have done as much for the cause of death in the community as Carl. He likes to photograph his coffins, not in hushed and dignified surroundings, but in everyday contexts. He tells me he has raised eyebrows and smiles recently, carting coffins around the city, posing them against graffiti-covered walls and the like.

Having spent a happy half- hour on the phone to Carl I just had to tell you about it. The name of the new business is the Coffin Company. It launches any day. I’ll be sure to tell you when it does.