Now with streaming video

 

Posted by Vale

The Lancashire Telegraph reported last week that it is planning to put a video streaming service into it’s Burnley Crematorium.

The chapel proved too small on over 50 occasions last year and, with the video service, people would be able to watch the ceremony on a big screen or over (a password protected) internet connection.

It’s part of a package of improvements: roadways have been upgraded and burners renewed. The money left over should run to installation of the Wesley system as well.

It’s great to hear about Council investment in these straightened times and even better to see that some of the money (only £25,000 out of an £855,000 budget – but let’s not be dogs in the manger) is going into improving the venue as a place for ceremonies and services.

It’s a pressing need all over the country. We often campaign for services to be held, well, almost anywhere other than the crem, so that people can have space and time for their service. But, if crematoria have to be used, Council’s should be encouraged to think of them as flexible spaces where people have the opportunity to create the ceremonies they need. Far too few have facilities for projecting videos or slideshows. Seating is often inflexible and, for goodness sake, there are far too many where you cannot even light a candle.

Well done Burnley – it’s a start and, maybe, you’ve thrown down a civic gauntlet for others to respond to. You can find the full article here.

A woodman’s funeral

 

Here’s an account by Charles Moore of the funeral of a neighbour:

Tony Woodall was a woodman and neighbour of ours in Sussex. Unusually for a rural family in the South East, the Woodalls are Catholics (I am told there was an Irish grandmother in the case). Every Sunday at our Catholic church, Tony would pull a surplice over his open-neck shirt and frayed working trousers and serve, his huge hands carefully placing the chalice and the patten on the altar. He would ring the little altar bells with a shake as strong as that of a dog with a rabbit. At the intercessions, where people are invited to propose further prayers, it was most commonly Tony who did so. He tended to ask us to pray for people who might not be automatically buy cialis brisbane popular, such as Myra Hindley. His compassion was radical, and universal. He never stopped working. He dropped dead outdoors a couple of weeks ago, aged 79.

Tony Woodall was not known beyond his small corner of rural England, but, like Paddy, he commanded people’s love. The church where he served fits only 120 people, but 200 came to the funeral and many had to stand outside. It fell to me to help flank the hearse as it arrived, trying (and failing) to hold up a candle without it blowing out. I had to pick my way to my place through wild-haired countrymen wielding chainsaws. As Tony’s wicker coffin was lifted up and carried into the church, the saws, by way of tribute, roared into synchronised action.

Source

What I Want From A Funeral Director

Posted by Gloria Mundi

Another opinionated passage from a sometimes-frustrated celebrant. Please remember – it’s only my opinion! So with apologies to some wonderful funeral directors I know, here goes.

I am not anti-funeral directors. I think their job is frequently stressful and demanding in ways the rest of us may hardly understand. Also, some of them (a small minority?) are open to change, and to new ideas. 

But here are a few practical suggestions and thoughts I’d like to offer to the others, because for as long as we continue to have separate funeral directors and celebrants/ministers, we really do need to get our act together.

1.     You are in a controlling situation. You phone me to tell me there is a family who might want me to work with them. That’s how it is, mostly. OK. But I want to work with you. I am not just an “additional disbursement.” In effect, I personify what the family wants for the ceremony, at this stage.

2.     If I work well, it reflects well on you. So if you care about the quality of a funeral service, you should very much care about how I do things and why. Don’t call on me because I’m convenient; work with me because I’m the right one for that family. If I’m not, then call on someone else. Please use your discretion and your judgement. You’re not just a handler of bodies and supplier of limousines. As we move towards the right, unique ceremony for these people, you’re my co-worker. Aren’t you?

3.      I know it’s a bit nerve-wracking getting the right “slot” at the crem, but will you do two things please? One – just check with me first, rather than saying “I’ve got one for you next Tuesday at 11:00.” My time may also be under pressure. Two – please get an idea about how many people might attend, and if they have any ideas about the nature of the funeral, so you can, at once, book a double time allocation if it’s needed. We can’t get 130 people in and out and have a satisfactory funeral with contributions from several people, plenty of music, a hymn and some poems in twenty rushed, anxiety-filled minutes.

4.      In fact (this should be number one) please talk to them as soon as possible about how they might approach the funeral, i.e. put the ceremony at the centre of your meeting. You see, and I’m sorry if this sounds patronising, but some of you don’t seem to get this – the sort of coffin, the announcement in the newspaper, how many cars (if any) are wanted, the flowers, the crem itself– ALL this is not the priority. It should come out of the kind of funeral they want, the sort of people they are, the sort of life that has just ended. And here’s a thought – even if there is a cremation to be carried out at some point, you can have a funeral somewhere other than a crem! Do you discuss that with them? No, I didn’t think so. Well, I can. Of course, if you’ve already booked the crem and they’ve told everyone the day and time before I can get near them, then we’re on rails again.

5.      Please don’t take a faith position as default mode for the family and the funeral. I know some of you do. “Would you like me to phone the vicar? No? Oh, well, I know this woman who can…” People without a lot of cultural confidence may well think they should fall back on the vicar, because it is somehow “proper.” Actually, that’s a bit tough on the vicar, I’d have thought. We all want to be wanted! I’m not default mode, nor is the vicar, wonderful though she may be. See number 4 above. Surely the question should be “And how much help would you like with the funeral? I’m in touch with secular celebrants, vicars, priests…” etc. And BTW, please be wary of the term “humanist.” It means little to most people, and can be confusing. If someone is or was really a Humanist, you’ll probably be told so.

6.      If, at the funeral, you sit there looking out of the window, or you are outside chatting too loudly about the football until it’s time to walk forward from the back, you won’t even know what anyone’s ceremonies are like, will you?

7.      This doesn’t often happen, but it has just happened to me, so: please don’t tell them what will happen in the ceremony, and then tell me what will happen in the ceremony, before I’ve even had a chance to meet the family and see what is emerging for them. God dammit, this thing is theirs, not ours! And I am responsible from the moment we start walking forwards at the beginning of the ceremony to the moment I leave. That bit belongs to the family, with me acting for them. I do ritual and ceremony. If you want to, fine, but let’s be clear about who does what, please!

8.      We’re getting to the crux, aren’t we? Please stop selling them a product. Find out about a ceremony, the one that is just beginning to form in their minds. Encourage that formation. Ask them to consider how much help they would like, if any, and from whom. Then phone me, or the minister, or the shaman or whoever you think fits. Then this funeral won’t be one product, with a few adjustable trimmings. We’ll have something unique that may help them for the rest of their lives.

9.      You think I’m exaggerating? Just try asking a family who has had a crap funeral ceremony. “It still haunts me.” And that’s a quote. About ten years after the event. “It was nothing. Meant nothing” Now, is that what you want to deliver?

No, because you are a compassionate human being, so let’s get working. Together. Please?

There were six of us in the house. Seconds ago there had been seven.

Fran and her Mum on her 70th

Fran Hall, a funeral industry practitioner of many years’ standing, much admired by the GFG, now works as a consultant. She is also the newly-appointed Chair of the Natural Death Centre. For years Fran successfully managed to balance detatchment and empathy in her professional life, so how did it feel when one of her own died? Here, she tell us. 

It’s a rum thing, this death business. You can familiarise yourself all you like with the subject, read every book, article or blog there is to read, immerse yourself in working daily alongside the dying or the dead, consider yourself an expert on the ‘D’ word, and then suddenly you find yourself wrong-footed, knocked sideways out of theory by a swipe from the cold bony finger of the grim reaper.

For years I have grown a reputation for knowing all about death. From humble beginnings as a (completely untrained) funeral arranger, through qualifying with a diploma in funeral directing and then veering slightly sideways to participate in the fast expanding world of natural burial as a marketing manager, I have explored many avenues, and gained some notoriety within the business at the same time. I have sat with stunned, weeping families, bathed cold stillborn babies, collected broken bodies from the roadside or train tracks, cut decaying corpses down from loft hatches with white faced police constables standing by, dressed little children in their pajamas or favourite outfits, coordinated plans for huge ceremonies that needed roads closed and police escorts, conducted hundreds of corteges, written and delivered numerous ceremonies, and been intimately involved every time with the people I served.

I considered myself pretty sorted when it came to dealing with the emotional stuff, checking in with how each contact was impacting on me and those around me, crying sometimes, but not often – you find a way of assimilating some of the worst things you see, and you support each other, because people outside the hidden world of undertaking just don’t get it. Nothing really got through the defence system I created, not enough to impact on me. I was on top of it, cool with mortality, and therefore cool with the fact that at some point it would be my body on the tray in the fridge, or the body of someone that I loved…

And currently, the body of my mother is lying in a fridge somewhere within Kings College Hospital. She’s been there almost exactly a year. She died on January 23rd 2011, and what remains of her will probably be cremated sometime in 2014 in some godforsaken crematorium in South London. Her decision to leave her body to medical science was something we all applauded when she produced the paperwork back in 1999, such a thoughtful, generous thing to do. I had no idea of the actual effect it would have when the time came and we were left without the comfort of a ritualised farewell to her existence. That’s what I mean about being wrong-footed. 

Let me go back. It was a mercifully brief illness that snuffed out the bright light that was our mother. Always the centre of attention, glamorous, bossy, difficult and charming, she was a true Leo, a powerfully dominant matriarch at the heart of our family. The drama of being the hostess of a Grade IV glioblastoma multiforme – the most deadly of brain tumours – was only fitting for someone who shone so brightly and who numbered her friends in the hundreds. She was fit and healthy in the August, and dead four months later – sixteen weeks exactly from diagnosis. In those sixteen weeks I realised that all my years of being alongside death had been just that, a journey beside others, a second hand experience. My practical knowledge was useful – I knew how to talk to the professionals, what questions to ask, how to get the help we needed, I was able to do stuff that my brothers couldn’t, because I knew my way round the system. Emotionally it was easier for me too, I had learned how to deal with grief over the years, knew what to expect – and yet being immersed in the swirl of feelings that ebbed and flowed during those four months was something quite new.

Walking on Epsom Downs on the last all-family day out

We were incredibly fortunate, the planets had aligned themselves in such a way that we were able to give our mother the best gift, a death at home in the house where she had lived for fifty years. Not that she discussed it at all – she never once spoke about death, she refused to be drawn into any conversation about her deteriorating health, somehow complying with hospital appointments, radiotherapy sessions and visits from the Macmillan Nurses without ever acknowledging the unspoken fact that everyone knew. Out of earshot my brothers and I had long conversations, each of us at different stages of acceptance of the inevitable, but in her presence we took our cue from her and kept conversation light and easy.

The cruel indignities of a failing body are very basic, very simple things that signpost the shortening path ahead. Gradually, gradually the world closed in – in October we walked as a big family group on the Downs, by November she could no longer walk up the stairs, by December she couldn’t raise herself from a chair. The hospital bed and commode arrived, furniture was shifted and a boudoir created in part of the living room, complete with ambient lighting, feather boas and beads, candles and flowers, and drapery over the mirror so she didn’t catch sight of her features bloated by drugs. Pleasures became little and intimate – no more grand dinners or shopping for bright coloured clothes, she was happy to have her nails painted and perfume applied and to gaze for hours out of the window. We didn’t know what she was thinking, but she seemed content with her thoughts, whatever they were. And while she passed each day quietly and comfortably, we three journeyed with her towards the end, each of us in the experience, part of it, not just observing it.

We were blessed with the kindest of carers to help us in the last few weeks, wonderful ladies who arrived every few hours with gentle hands and loving hearts. They bathed her and changed her, spoke softly and cheerfully to her, marvelled at her grace and serenity and shared jokes with us while they wrote their notes before slipping away. We were able to just be with her, offering food and drink, sitting with her while she slept, changing places with the various friends and family members who came every day to see her. It was a wonderful, dreadful time, a time in which we were able to contemplate what was coming and reach a kind of acceptance, safe in the familiar surroundings of the house we had all grown up in. I know how lucky we were, so many other families aren’t able to have such a softened approach to a death.

The day before she died all of her grandchildren were together in the room – separated from the bed where she lay semi-conscious by a DIY partition, nine of them sprawled on sofas and chairs, playing cards, eating pizza, fooling about quietly to the accompaniment of ‘Nan’s music’. Probably the last sound that she heard was their laughter – it was surreal, and yet so right to have them all being normal just feet away from their dying grandmother. Each of them came and went as they wanted to her bedside, holding her hand, stroking her hair. When the older ones left that night, they all knew they wouldn’t see her again and this was one of the hardest things, seeing my children leave the house stumbling with grief and tears and holding each other tightly. The little ones wanted to stay, so we made beds for them on the floor, and they slept as we adults sat vigil with our mother as she died.

You don’t get much preparation for what to do once someone has died. I don’t mean the immediate practical stuff, like closing their eyes, laying them back onto the pillow, wiping their mouth; I mean you don’t really know what to do with yourself. She had left us irrevocably, gone. Completely gone. There were six of us in the house, my brothers and sisters in law, my mother’s dearest friend and me. Seconds ago there had been seven. It was the opposite of being in a delivery suite when a baby enters the world. Bizarre thoughts like that arise unbidden as you experience the profundity of what has occurred. Someone made tea, someone else went off upstairs to be alone, my nephews were gently woken and told, as we had promised them we would, and the adults then had to look after them and try and assuage their grief – a welcome distraction I think.  After an hour or so I went out and walked in the freezing January night to an ancient oak tree a mile or so away and just sat at the foot of the huge trunk and looked at the stars, without thinking. It was beyond thoughts, that night. And beyond feelings too – it was just elemental and unconstructed and without boundary, it was death.

In the morning my sister in law and I laid my mother’s body out, washing her and dressing her and making her look lovely again after the ravages of the night before. We hadn’t rushed to call a doctor to certify the death, and we didn’t rush to call a funeral director either, choosing to keep her body at home all day to allow other family members and friends to come and be with her. This was in direct disobedience of the ‘donation to medical science’ rules, but we judged it cold enough to take the risk, and fortunately for us we got away with it (I wouldn’t recommend it to others though if they needed to ensure the donation is accepted, I had to be somewhat economical with the truth on the phone the following morning!)

Eventually, on the Monday afternoon, an undertaker friend of mine came and collected mum’s body and drove her off to her new role as a cadaver for medical students to practice their skills on. This was yet more uncharted territory, and something that I found really difficult to accommodate. I felt denied the opportunity to ‘lay her to rest’, and really struggled to get my head round the absence of a funeral. After all, that was what I did, I made funerals happen – and I wasn’t to be allowed to for my own mother – that was a real tough one for me. I ended up by substituting a funeral with what was to become the most extraordinary memorial service for her a couple of months later.

It’s been a strange journey, this one from ‘knowledge’ through experiencing to where I am now. Probably the best summary is that I am older and a little wiser – an orphan has more insight than a funeral expert. I’m still buying books on death and learning all the time from others, but the process of being alongside my dying mother has taught me more than anything.

Today is the anniversary of Fran’s Mum’s death.

Contact Fran at franhall [at]sky [dot] com

The best disinfectant part 1

There’s no beating around the bush here: funeral pricing must be more transparent.

Most funeral directors are careful, honest and, often, painfully aware of the costs that people face when someone dies.

They run businesses, but know that they are also offering a service that affects people’s well being at the deepest levels. For the best FD every death is more than a transaction, it is also an event that they become a partner in, sharing, with the people involved, some of the intensity of the occasion.

Sometimes this makes them bad businesspeople (and better human beings?). We all know of Funeral Directors who reduce or waive fees for children’s funerals for example.

But there are others who are less scrupulous, willing to pass uneccessary costs on to the customer. This is bad – obviously – for customers, but it is bad for people who work with Funeral Directors too.

We’ve heard, for example, of surcharges added to celebrant’s fees or ‘adminstrative’ charges for booking unusual services or vehicles. Understandable you may say, but in one instance the surcharge raised the cost of the service from £650 to £1,000.

The worst part is that these add ons are rarely declared to the customer. Instead the itemised bill simply states the total cost. It must be great to be able to blame someone else for your own high charges.

Here at GFG we believe sunlight is the best disinfectant and that means being open and upfront about what you are charging. Watch this space.

Fair comment?

Posted by Vale

Here’s a story from last Friday’s This Is Local London website. 

Teddington campaign group launches petition against spiralling funeral costs

 Campaigners have encouraged people in the borough to sign a petition against rocketing funeral prices.

The campaign group Fair Funerals aims to raise awareness about the sharp increase in prices in the past few years and the treatment people have received from some companies.

The Teddington-based group consists of five members who have all had their own negative experiences with funeral firms.

The group has been promoting its campaign in Twickenham, Richmond and Kingston and plans to finish in six weeks.

Founder David Ambaye said: “We want people to be aware that there are two big players in the industry who are controlling almost all of it. It’s a bit like having the industry making the rules for itself. From talking to people on the streets, the main feedback is that they are not aware this is the case.”

Mr Ambaye and his sister Lina Ambaye were inspired to create the group after an experience with a funeral firm following their father’s death.

He said: “When our father died, we ended up dealing with three different companies who we thought were three different firms, but they were all owned by the same one.

“The body ended up being treated badly and we couldn’t sue as the company that had dealt with it was sub-contracted and you cannot sue a sub-contracted company.”

Prices in the industry have increased by 42 per cent in the last five years with a 22 per cent increase in 2009 alone.

The group was aiming to get 1,000 signatures so it can take the petition to Parliament.

For more information, visit fairfunerals.org.

The Surprising Satisfactions of a Home Funeral

Posted by Vale

“So a few weeks before Bob died, my 15-year-old son, Harper, and I made a coffin out of plywood and deck screws from Home Depot…We routed rabbet joints for a tight construction.
“I guess we wouldn’t want him falling out the bottom,” Harper said.
“That would reflect poorly on our carpentry skills,” I agreed.

Max Alexander has written a fascinating account of two contrasting funerals. One, a home funeral, for his father in law (Bob, on the left in the photograph) the second, more conventional, for his father (Jim, on the right in the photograph). His description of what happened is warm, intimate and very moving:

“When Bob died, on a cold evening in late November, Sarah, her sister Holly and I gently washed his body with warm water and lavender oil as it lay on the portable hospital bed in the living room. (Anointing a body with aromatic oils, which moisten the skin and provide a calming atmosphere for the living, is an ancient tradition.) I had been to plenty of funerals and seen many a body in the casket, but this was the first time I was expected to handle one. I wasn’t eager to do so, but after a few minutes it seemed like second nature. His skin remained warm for a long time—maybe an hour—then gradually cooled and turned pale as the blood settled. While Holly and I washed his feet, Sarah trimmed his fingernails. (No, they don’t keep growing after death, but they were too long.) We had to tie his jaw shut with a bandanna for several hours until rigor mortis set in, so his mouth would not be frozen open; the bandanna made him look like he had a toothache.

We worked quietly and deliberately, partly because it was all new to us but mainly out of a deep sense of purpose. Our work offered the chance to reflect on the fact that he was really gone. It wasn’t Bob, just his body.

Bob’s widow, Annabelle, a stoic New Englander, stayed in the kitchen during most of these preparations, but at some point she came in and held his hands. Soon she was comfortable lifting his arms and marveling at the soft stillness of her husband’s flesh. “Forty-four years with this man,” she said quietly.”

The full account of both funerals can be found here.

Max took inspiration from an organisation called Crossings, that acts as a home funeral and green burial resource center. Crossing, they say, exists “to foster the integration of dying and after-death care back into our family and community life.” Their site can be found here.

A good funeral: part 1

Posted by Sweetpea

In the light of our recent discussions about the merits of secular, civil and religious funerals, one interesting thread started to appear.  Namely, what should a funeral not fail to include?  Can a funeral ever really be meaningful to anyone?  Does any funeral do the things that people need it to do? Well, for the sake of clarity, I’d like to leave the actual ritual contents of a civil or secular funeral for another day.  For the moment, I think we should go one step further back, to examine how the foundations of a good funeral rite are laid. Cutting through all the arguments about the contents of a funeral, be it of whatever shade, I think the key to the success of a funeral rite (and I have no doubt that a successful funeral is possible) is one overarching thing:  Relevance.

And the mechanism for allowing the door to open to Relevance?  Well, that begins with well informed people who instinctively know what will be right for them, and just as importantly know where to find it.  Failing that, a knowledgeable and empathetic funeral director who can guide those people towards what is the best path for them.  And failing that, an experienced and skilful celebrant/member of the clergy/friend to offer advice and support to bring them to where they need to be.

The notion of Relevance should permeate the entire proceedings from beginning to end – from funeral preparations to the enactment of the rite itself.  It doesn’t happen by accident, and needs empathetic, practical and experienced people working together to make it happen.  As has been so wonderfully written elsewhere by Jonathan: ‘if you just listen to a family it brings it all down out of the whirlwind in the sky and settles it more easily on the ground.  Stop.  Do nothing.  Tell me how he died; how do you feel about his death; where does that leave you now; let’s look after him gently while we all decide what to do and, far more importantly, why we’re doing it and what we hope it will achieve. Does that involve some choices?  Okay, let’s deal with them in our own good time, it’s not the choices that matter anyway.’    

This simple, intuitive and effective process leads eventually to arrangements which, as Tom Lynch states ‘get the dead where they need to go and the living where they need to be’.  This might be a whole day spent on a hillside, with a grave dug and filled by friends on their own land, singing around a campfire until the early hours, it might be a requiem mass, it might be a twenty minute ceremony at a crematorium, followed by a celebratory knees-up at a favourite pub, it might be a C of E service followed by ham salad and scones in the village hall.  If it’s relevant to these people, then that’s the nearest we are going to get to achieving those aims.

But let’s be under no illusions.  Real emotional pain and damage is caused to grievers when a rite has no relevance to them – it’s traumatic and stays with them until their own dying day.  We are perhaps more familiar with stories of religious rites leaving people disorientated and even more bereft because of a mis-matching of their needs and its expression.  But this can be just as true for civil or secular funerals, something which I have observed when, say, a religiously inclined adult child has been painfully overruled or excluded from religious or spiritual expression by a surviving parent.  Which leads us to part 2 – what should or shouldn’t be included in a successful funeral rite?

On the map?

Posted by Vale

Are you on the map?

On the 1st August a new information service for consumers was launched. It’s called ’Funeralmap’ and it aims to make it easier for someone to find out about funeral related businesses in a locality. You enter a postcode or the name of a town, select the type of business you are interested in and, bingo! the map shows you who’s listed and where they are located. Have a look for yourself here.

Funeralmap is designed for customers, but it doesn’t want to sell you anything directly. Instead it provides a location based directory with some additional information and helpful links. As a new source of customer information GFG is happy to applaud the initiative, but there are two tests to apply. Firstly, is it likely to be useful? Information is already widely available to someone with an Internet connection. Does Funeralmap add value? Will people using it be in a better position to make informed choices? Secondly, if you are a business associated with funerals, is it worth getting yourself listed?

Usefulness first. The site itself is professional and well presented. The map interface is clear and simple and, because it mirrors the sort of google maps search we all use, quite familiar. I found a few glitches in moving around the map, but, I guess, these are teething troubles (or my muddles).

A much bigger issue for me, though, was the poverty of the information available. It’s not just that the listings are so basic – the site is young yet and, if businesses pay for premium listings, more information will arrive. No, it’s more that there is so little opportunity for customer interaction. Funeralmap will not let you, as a customer, post local information, reviews, price or service comparisons or make personal comments. It’s a real weakness. It feels surprisingly old fashioned. It strongly suggests that – because the site is geared to present paid for advertisements – Funeralmap has been built as a businesses platform rather than consumer space. The result is that, as things stand, you can search on Funeralmap, but it’s not your forum and, while it will give you the information that businesses choose to present, it’s not necessarily going to help you make fully informed choices.

So, if you are a business, is it worth getting yourself listed? Well some businesses are there already. Basic information about funeral directors, burial grounds – including natural burial grounds – and crematoria are included for free. Other businesses have to pay for inclusion (and all businesses would need to pay for premium listings). The starting price is £75 a year for a standard listing*.

As a celebrant myself this is a real decision. Most of my business comes via funeral directors at the moment, but, maybe, if I advertised, it would let potential clients know that people like me exist and might prompt them to contact me directly. The evidence from celebrants with who have websites already is that people seem to like them, and, increasingly, expect them, but that they don’t yet drive much business.

People do like to know more about you and,  if you haven’t a website yet, a Funeralmap listing that allows for a photograph and some text may help a little. While thinking through my own options I checked out Seth Grodin’s blog. He’s an Internet marketing writer and I found an interesting piece there  called called Memo to the very small

Grodin suggests that for very little money, you can easily create a blog based website. The intelligent use of photographs, published comments from clients and customers and basic information about yourself can all help you make a strong local impact. Better than Funeralmap? Well, it’s early days yet – but I think it’s where I’ll start.

What will you do?

*original post corrected 18.00 9th September 2011