No need

Suzie Howie was a showbiz publicist in Australia. She died a few days ago aged 63. Here are some extracts from her last message: 

I have had a terrific life and am so grateful for the fun, the excitement and the wonderful people who have been part of it.

Couldn’t have done it without the love of my creative husband, Paul Taylor, and the warmth and love of his family, who have given me so much affection and support – and that includes the first Mrs Taylor, Maggie Pinkney.

My clever and amusing doctors, Gaynor Simmons and Bob Millar, who have guided me through the last seven years of breast cancer and best of all shown me that death is just a part of life. I am so grateful to them, as it has meant that I have genuinely accepted this and taken joy from all my life.

Please note – that after 30 years of media calls, press conferences, before and after drinks and all those opening night parties — enough is enough. There will be NO funeral, and certainly no memorial. I am very happy to just float away when called.

Thank you everyone – and enjoy life. I have.

More here

Geek watch: no service by request

I always enjoy my weekly perusal of my favourite obits page in the Victoria Times Colonist, BC, Canada because (as you may know) I wonder if it describes a trend in the end-of-life event business which will cross the Atlantic.

There are also some finely wrought word portraits of those who have died.

Eleven deaths are announced. It is difficult to determine how many of these will be marked by a funeral with a body since the word ‘funeral’ is used only twice. There is one ‘private family funeral’ and one ‘family celebration in lieu of a funeral’.

Of the remaining nine, there are two ‘celebrations of life’, three memorial events (one at a golf and country club) and one ‘service’.

For three of them there is no end-of-life event whatsoever (or at least none stated).

Why does this hold my attention? Read previous blog posts here.

Find the Times Colonist obit page here.

What is a funeral for?

A survey of this blog’s favourite obits’ page in the Times Colonist in Victoria, on the west coast of Canada, yields features of interest.

12 deaths are recorded this week. So far as I can see, there’s not a single funeral among them. The breakdown reveals: 3 celebrations of life; 2 memorial services; 3 no service of any kind; 3 private gatherings; 1 not specified.

I wonder if the spirit in which these obits are written is informed by the fact that there will be no funeral?

I am struck by one, in particular, which addresses not the readers but the dead person. It concludes: “At your request, we will have a family gathering in your honour late summer in Cumberland.”

Read them all here.

Funeralcare screwupdate, with added overpricing

It is with a heavy-hearted sense of duty that I record this beastly and deplorable allegation against Co-operative Funeralcare. You can find the full version at MoneySavingExpert.com.

Don’t use co-operative funeralcare directors they are disgusting …They failed to complete the legal documents correctly they put the wrong funeral date on the documents … We were refused entry into the crematorium chapel and were left outside in the cold distressed and in total shock, the funeral directors were an absolute disgrace they were too busy blaming the crematoria staff and they in turn were blaming the funeral directors. They threw the flowers into my mums hearse and put her photo in on its side! they showed us no respect or help at all just told us to go back to our cars because the service would not go ahead today. It was only after myself and my family refused to move and told them to get the police that they started to accept that they would have to do something so the service could go ahead. DO NOT USE THE CO-OPERATIVE FUNERAL GROUP!!!!!

Here is an all-too-familiar complaint from the Guardian:

I had problems with the accounts section of Co-operative Funeralcare. When I booked the funeral I said that I would not be able to pay for it until probate had been granted. I was told that would be fine provided I kept the accounts section informed. On the day, and before, the staff involved with the funeral were brilliant. Afterwards I began getting threatening letters from the accounts department. I explained what was happening, but the threatening letters continued, including threats of Court Action and referral to debt collectors … Obviously no company would survive if it was not paid for it’s services, but I had expected a more human approach from Co-operative Funeralcare accounts department, not just communication with a computer.

Also from the Guardian, a case of an unaccountably expensive funeral, even after taking into account the fact that the only charge the writer saved himself was the cost of a celebrant:

In the last 12 months, I have sadly lost my Mum and my wife. Mum’s funeral in South London cost £1480 (inc VAT). My wife’s funeral in Fenland cost £2950 (inc Vat). In both cases we did not make use of a vicar, but conducted the service at the crematorium myself. The only ‘extra’ was another doctor’s certificate needed in the case of my wife. We had no headstones or plaques and no announcements in the newspapers. Included in the Fenland charge was £357 for a vehicle to travel 22 miles from the undertaker’s to the crematorium. I felt , and still do feel, very ripped off … The company we used in Fenland had been taken over by the Co-Op, but hadn’t told anybody.

The following, from the Independent, are not Co-op stories. But there is a moral in them for all funeral directors, because they are going to encounter more and more demand, especially from atheists, for direct cremation:

It was my aunt’s misfortune to die on Maundy Thursday, less than 24 hours before the longest bank holiday of the year. She had donated her body to medical science … But when the day came, her donation was, maddeningly, refused … My uncle and I discussed what to do. We agreed to go for the simplest option, in accordance with what we believed would have been her wishes. I began making enquiries. I phoned six funeral directors and asked them to quote for a cremation. In London, a 45-minute slot at a crematorium costs around £500, but if you are prepared to accept an early morning appointment – 9am or 9.30am – the charge drops to less than £200. In addition, you must pay the fees of two doctors to confirm the death, amounting together to £147 … The quotes I received from the funeral directors ranged from £1,500 to £2,000. I did some arithmetic. Allowing £200 for the cremation, £150 for the doctors’ signatures and £150 for a cardboard coffin (at cost) came to £500 in all. The task for the funeral director was to collect the body from the hospital – St Mary’s, Paddington – and take it to the crematorium (Golders Green, Marylebone, Islington or – the cheapest – Mortlake). For the living, the cost of this journey by taxi would be about £30. For the dead, it turns out, it is £1,000. Dead unlucky, you could say. Next time, I plan to hire an estate car, buy a coffin and do the job myself.

And this:

My father died in 2008. He was a staunch atheist who asked for his body to be ‘offered as convenient for medical use or research and otherwise to be cremated wholly without ceremony’. The hospital didn’t manage to take up this offer so we were faced with the same problem. We were unimpressed with what seemed absurdly expensive offers from undertakers. Eventually my brother took Dad’s body from the hospital mortuary to the crematorium by van, at a fraction of the price. This was entirely successful, and it was what Dad wanted. It’s time the death industry started providing for those of us who do not want any ritual around our remains.

Do leave a comment — especially if you are a funeral director.

Yes, we can

A few weeks back I lazily asked whether a private entrepreneur could open a crematorium in this country. I say lazily because I hoped someone would know the answer and spare me research time.

I supposed that only local authorities can get permission from the Secretary of State to build a crem. I was wrong, and I am very grateful to Tim Morris, Chief Executive of the Institute of Cemetery and Crematorium Management, for putting me right. There is, he tells me, nothing to stop a private operator from doing this – subject, he warns, to the usual planning procedures which would, of course, be influenced by the responses of people close to the proposed site.

We discussed the uneconomic model of our crems. In order to be more or less fuel efficient a crem must burn as many bodies as it can in a day. But because its incinerator is attached to a ceremony space (sometimes more than one), it must hurry the living through with indecent haste. It’s a thinly disguised production line. When winter comes it can’t keep up; when summer comes it hasn’t enough to do. You pay for the ceremony space whether you want to use it or not. Your fee is further inflated by a sum used to subsidise the maintenance of the cemetery. This is economically and environmentally a bad deal. It may also be bad value emotionally.

I have a feeling that any ceremony space (chapel if you like) devoted exclusively to farewelling the dead is always going to be bad value emotionally.  Churches, set in the midst of living communities, do a much more rounded job, incorporating as they do all rites of passage. Crems are set apart – in much the same way the public hangman used to be in English towns. In spite of the best and most careful efforts of those unsung people who work in them them, they have the wrong aura. We need to bring funerals back into the land of the living.

Our crems have, it turns out, addressed the environmental and economic issues. A few years back Wandsworth borough council proposed the model of a central crematorium serving several satellite ceremony spaces. The idea was that neighbouring local authorities could decommission their underused cremators and send their bodies over to a really efficient plant for incineration. The proposal foundered. Local authorities, it seems, take too much local pride in their crems to give them up. How would the idea have been greeted by users? Perceptions were never tested.

To get back to the main question. Could a private entrepreneur build a crematorium to serve the direct cremation market? It seems there would be no legal hurdle. Mr Morris reckons that securing the Secretary of State’s approval would be no problem. What would be harder, much harder, would be getting planning permission. In the US and Canada a great many crematories are built in industrial parks. That might not go down so well over here. In any case, there isn’t enough of a market for it yet.

But will people grow weary of schlepping joylessly to the crem for their funerals? Will a significant number begin to question the value of having the body at the funeral? Will they begin to opt, as so many do in North America, for a celebratory memorial service held at a more congenial venue with (optional) just the ashes present?

I see no reason why not. In the meantime, the model of a central crematorium serving several satellite ceremony spaces is an idea well worth revisiting. Public opinion should be tested.

Read past posts for more on this discussion and on the merits or otherwise of direct cremation.

No Service By Request

I am extremely grateful to Gordon Thurston for this thorough and thoughtful analysis of the growing rejection in parts of both the US and Canada of the traditional practice of holding a funeral with the body of the person who has died present, and the preference, instead, either for a memorial service or for no farewell ceremony of any kind. It’s a phenomenon I have previously examined here, here, here and here.

This phenomenon is something that has been a part of the funeral scene here for all of my twenty-two years of service to the funeral industry. As a former United Church clergyman in private practice (because I withdrew my name from the role of Presbytery long ago) I have attempted to meet people “where they come from,” in the North American vernacular. These are people who have no religious affiliation (or want none) and yet feel the need for some official presence to oversee the funeral of a loved one. In fact we call these events memorial services because most often the body is not present. Indeed cremation is most often the chosen method of disposition and frequently has taken place even before the service itself. So it seems we have found a way of distancing ourselves from the immediate reality of death. Actually years ago when the Memorial Society was just making inroads into the funeral industry their main focus was to reduce the often excessive costs of a funeral. However an interesting note in some of the earliest Memorial Society advocates was that a service of any kind was deemed barbaric or too primitive for an enlightened people anyway. It seemed to me that what they were trying to infer is that life is everything and death is and should be nothing. That attitude by the way did not catch on, at least in all its bluntness – but it did have some modified versions, beginning with a memorial service where the body is missing and culminating in the phenomenon known as “No Service By Request.” And yet through this continuum, while cost has been an aspect – and barbarism notwithstanding – they are not the underlying factors. However there is no other simple or straightforward reason for the phenomena either.

In my experience a memorial service does not seem to imply an obvious avoidance of cost – nor does No Service By Request either for that matter. In fact I believe the problem (if one can call it a problem) is much more of an enigma than that we are somehow more enlightened and therefore do not need to honour our dead. No Service By Request is in no way an intellectual decision but rather a much deeper and little understood phenomenon. While people may talk about the practicality of a funeral, citing the exorbitant expense, that really is a bit of a cover up, I believe, from something much more emotional. Phrases like, “I want to save my family the stress,” or “I’m not religious anyway,” I feel are used to rationalize one’s decision not to have a service. But even behind this is something I believe to be even more cryptic. It keeps coming down to the belief that he or she does not matter that much anyway and so why put family and friends through the ordeal. So while it is never actually said, the implication is that one’s sense of worth as a human being is somehow being called into question. Who am I to request a service with all the fuss and the emotional upheaval it promotes!?

And “I’m not worth it” is not just a statement about lack of self-esteem either. It seems to go much deeper and is more all-pervading. Robert Wright in his book, Nonzero – The Logic of Human Destiny, purports that as the world has become smaller because of travel and communication and yet our worldview has expanded, and quite exponentially so with the internet and the overwhelming nature of the information age, what has followed is that while individuals are made to feel empowered by it all there is a loss of personal significance as well. The result has been for people to abandon communal settings like churches and other social centres for their homes where a computer can open up the world to them on the one hand and yet insulate and isolate them on the other. E-mail and Face Book, as do chat rooms and game playing and the like, provide the illusion of keeping in touch and being a part of a community (a global one at that), but the process is often done in relative solitude. We are more voyeuristic than involved in things. What is more, the steady diet of news coming into our living rooms and bombarding us with negativity exacerbates the problem. So ironically, as the world opens up, a more pervading sense of personal insignificance is the result.

Perhaps that helps to explain some of the context for a phenomenon like No Service By Request – at least in North America. However there is another aspect, which is perhaps more the case here on the West Coast than elsewhere. For instance in Canada when folks retire those that can afford it and/or who are simply tired of winter simply relocate to British Columbia and to Greater Victoria in particular. In so doing they not only leave behind the extreme weather but also their roots. In so doing buy cialis hong kong many take that opportunity to abandon some of the traditions that were a part of their lives “back home” – some of which were almost taken for granted in their former contexts anyway. In the case of my own parents, as it was with one of my best but much older friends, Eric (a Brit by the way) they had been people very much involved in their local churches before moving. Once here however they not only did not find a church to join but never even attended another one again. In neither situation was there any indication that they had lost their faith. What they believed and the context for those beliefs had simply changed focus. Granted retirees tend to reduce their commitments and along with doing so their sense of obligation once felt being a part of organizations BUT I believe abandoning one’s church is quite another issue. Like the people of Israel in captivity in Babylon who discovered that they did not really need either their country or their temple in order to worship their God, with their move to the West Coast my parents and friend found their spiritual needs being met elsewhere – and in more intimate ways. Family and those friends that had endured the tests of time tended to matter more and the traditions and trappings of organized religion less.

Now that did not mean that my parents and friend chose not to have a service when they died – because they all have passed away. My mom and dad wanted a service and pre-paid for that and all their funeral arrangements well before their demise. My three sisters and I conducted both services by the way. My friend, Eric, on the other hand was very specific and told his two sons that whatever they did for him was to be informal, as had been done for his late wife. A barbershop singer of great passion (that is how I came to be a part of Eric’s life – I was the tenor in several quartets with him) we had an event at the home of one of his sons. I spoke (an emotional experience I must say) and of course there was barbershop singing.

I tell you of these instances because they underscore a trend – away from traditions and toward some other way of celebrating life posthumously. It is not at all a regretful thing – as you I am sure can well appreciate given your Good Funeral Guide. However there are a significant percentage of people who have no alternatives for celebrating life, other than what is provided by churches and/or funeral homes and so have nothing. Indeed they may well have been turned off by right wing American Christian fundamentalism on the one hand or the impersonal rituals of much more ecclesiastical denominations, Roman Catholic and the Anglican churches in particular on the other but even that is a bit of a smoke screen. The underlying reasons for no service is neither that straightforward nor that simple in my estimation. In fact like another friend of mine who is in the process of making funeral plans (his demise is in no way imminent by the way) and who asked me for some advice, his first inclination was to request that no service be held. The man is even a member of the church my wife and I attend! Obviously then the phenomenon in some instances is not even conditional on church experience good or bad. When I asked him about his thinking around that choice he could not give me a reason other than to say that it was no big deal anyway because who would attend!? The guy is a wonderful wit and in no way a fading violet (indeed often a moderator leading a service). There is no doubt that there will be great numbers attending his service when the time comes. However a sense of insignificance is all I could conclude was his rationale.

That is why the short answer to why No Service By Request is for me a variation on the theme of “I’m not worth it.” A sense of personal significance (or insignificance if you will) is as close as I can come to making sense out of the phenomenon. And while people rationalize and justify their decisions by citing cost and emotional burdens placed on loved ones left behind underneath it all is somehow this pervading feeling of unworthiness – once again a variation on the theme, the world is so big and I am so small. Even “I’m spiritual and not religious,” is but a diversionary tactic for diminishing oneself I believe. This kind of spirituality is seldom defined and thus never quite understood. And it’s a bluff.

So Charles all I can say is that if No Service By Request is “pretty much unheard of” over there it might be for several reasons. Tradition and traditions are deeper and have a thousand years of history to sustain them, not less than a hundred like here; and people cannot pick up and move away from such depth and dimension as readily there, unlike North America and the flaky West Coast people here! So you may not have to contend with this problem there.